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- Tasks: Engage with vehicle buyers, answer queries, and promote auctions through phone calls.
- Company: Join Aston Barclay, a leading automotive remarketing business with a supportive culture.
- Benefits: Enjoy a competitive salary, full training, and clear career progression opportunities.
- Why this job: Perfect entry-level role for those who love helping people and delivering great service.
- Qualifications: Customer service experience preferred; strong communication skills and basic IT knowledge required.
- Other info: Stable Monday-to-Friday hours in a fast-paced, dynamic environment.
The predicted salary is between 30000 - 35000 £ per year.
Location: Chelmsford
Department: Buyer Services
Salary: £30,000 - £35,000
At Aston Barclay, people are at the heart of everything we do. We’re looking for friendly, confident, and motivated individuals to join our Buyer Services Team in Chelmsford. This is an ideal entry-level opportunity for someone with previous experience in customer service, hospitality, retail, or another customer-facing role who is looking to move into a professional office-based, Monday-to-Friday position.
The Role
As an Account Executive within the Buyer Services team, you’ll spend your time speaking to our vehicle buyers, building rapport, answering queries, and encouraging engagement with our auctions and online services. This role is heavily focused on telephone-based customer service and outbound engagement, making it perfect for someone who enjoys talking to people and delivering a great customer experience. You’ll be supported by an experienced team and given full training, so while previous automotive or remarketing experience would be advantageous, it is not essential.
What You’ll Be Doing
- You will make regular inbound and outbound calls to buyers, building positive relationships and acting as a key point of contact.
- You will support buyers with auction attendance, registrations, and general queries, ensuring they feel confident and informed.
- You will encourage buyer participation through telephone engagement, including promoting upcoming auctions, online bidding, and proxy bids.
- You will provide post-sale support and follow-up to ensure a smooth customer journey, updating systems accurately and supporting basic reporting and administration.
- You will work closely with colleagues across Buyer Services, Sales, and Operations to deliver a consistent and high-quality service.
What We’re Looking For
This role suits someone who is confident on the phone, enjoys helping people, and takes pride in delivering excellent service. We’re looking for candidates who have experience in customer service or hospitality, such as retail, call centres, hotels, bars, restaurants, or front-of-house roles. You should be a strong communicator with a friendly and professional telephone manner. You should be organised, reliable, and comfortable managing multiple conversations and tasks. You should be happy working in a fast-paced environment while always putting the customer first. Basic IT skills and confidence using systems and databases are essential. Experience in sales or account management is helpful but not required.
Why Join Aston Barclay
You’ll join a market-leading automotive remarketing business with a strong reputation and supportive culture. You’ll receive full training and development to help you succeed in the role. You’ll benefit from clear progression opportunities within Buyer Services and the wider business. The role offers a competitive salary of £30,000 to £35,000 depending on experience, alongside company benefits and a stable Monday-to-Friday working pattern.
If you’re looking to take your first step into a professional customer-facing office role and enjoy speaking to people every day, we’d love to hear from you. Apply now and start your journey with Aston Barclay.
Account Executive in Essex employer: Aston Barclay Vehicle Remarketing
Contact Detail:
Aston Barclay Vehicle Remarketing Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Account Executive in Essex
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Aston Barclay. Understand their values and what they do in the automotive remarketing space. This will help you connect with the interviewers and show that you're genuinely interested.
✨Tip Number 2
Practice your phone skills! Since the role is all about telephone-based customer service, try role-playing with a friend or family member. Get comfortable with making calls, answering questions, and promoting services. The more you practice, the more confident you'll feel!
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've built rapport with customers in previous roles. Whether it’s from retail, hospitality, or any customer-facing job, highlight those experiences to demonstrate your ability to engage effectively.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Account Executive in Essex
Some tips for your application 🫡
Be Yourself: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for the role and how your past experiences in customer service or hospitality have shaped you.
Tailor Your CV: Make sure to customise your CV for the Account Executive position. Highlight relevant skills and experiences that match what we’re looking for, like your ability to communicate effectively and manage multiple tasks in a fast-paced environment.
Craft a Catchy Cover Letter: Your cover letter is your chance to make a great first impression. Keep it friendly and professional, and explain why you’re excited about joining our Buyer Services Team. Mention any specific experiences that relate to the role!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Aston Barclay Vehicle Remarketing
✨Know Your Stuff
Before the interview, make sure you understand Aston Barclay's services and values. Familiarise yourself with their approach to customer service and how they engage with buyers. This will show that you're genuinely interested in the role and the company.
✨Show Off Your People Skills
Since this role is all about building rapport over the phone, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled customer queries or built relationships. Practice speaking clearly and confidently.
✨Prepare for Common Questions
Anticipate questions like 'How do you handle difficult customers?' or 'Can you give an example of a time you went above and beyond for a customer?'. Prepare concise answers that highlight your customer service experience and your ability to stay organised under pressure.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready to ask the interviewer. This could be about the team culture, training opportunities, or what success looks like in the Account Executive role. It shows you're engaged and eager to learn more about the position.