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For Companies At a Glance
- Tasks: Assist customers, manage stock, and ensure a smooth store operation.
- Company: Join Aston & Fincher, a leader in the hair and beauty industry for over 65 years.
- Benefits: Enjoy competitive pay, 29 days holiday, free parking, and career progression opportunities.
- Why this job: Be part of a supportive team focused on customer satisfaction and personal growth.
- Qualifications: Experience as a Store Assistant, strong communication skills, and a friendly personality required.
- Other info: Work 36.75 hours weekly with a mix of shifts from Monday to Friday.
Store Assistant – Swansea
Aston & Fincher have been operating in the hair and beauty industry for over 65 years, through those years we pride ourselves of being the best in the industry and are known for the great care we take with customers and employees alike.
The Position
We are looking for an enthusiastic Store Assistant to help customers identify and purchase products they desire and to support the store team to ensure the smooth running of the store in accordance with company procedures. Store Assistant duties include selling, restocking, and merchandising. The goal is to provide high class customer service and to increase company\’s growth and revenue through sales maximisation.
You will be responsible for picking customers\’ orders and products, to serve and help all customers, keeping shelves well stocked with products, whilst ensuring the store is kept clean and presentable at all times.
What we offer
- Competitive salary
- 29 days holiday per calendar year (pro rata)
- A contributory company pension scheme after 3 months service
- Free on-site parking
- Staff uniform
- Full induction and comprehensive training
- Incentive scheme
- Social events
- Long service awards
- Career progression
Responsibilities
- Pick customers order
- Ensure all products are clean and correctly priced
- Stock is put out on shelf to company procedures
- Count stock accurately
- Use of till / Retailer
- Pack all orders in-line with the company procedures
- Assist and arrange for items to be dispatched
- Answering the phone
- Invoicing of orders through our till system
- Keep up to date with all promotional activity
- Merchandising within the company guidelines
- Book in all deliveries
- Build on customer telephone orders
- Assist with deliveries of stock coming into store
- Transfer stock in / out to stores/suppliers
- To help maintain a safe and secure environment for customers and colleagues
- Ensure high levels of customer satisfaction through excellent sales service
- Maintain outstanding store condition and visual merchandising standards
- To make deliveries to salons within your area when necessary
- Maintain a fully stocked store
- Ascertain customers\’ needs and wants
- Welcome and greet customers
- Manage point-of-sale processes
- Actively involve in the receiving of new shipments
- Keep up to date with product information
- Accurately describe product features and benefits
- Follow all companies\’ policies and procedures
Requirements
- Proven experience as a Store Assistant
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Thorough and punctual
- Basic understanding of sales principles and customer service practices
- Solid communication and interpersonal skills
- Customer service focus
- Friendly, helpful, confident and engaging personality
- Basic administration skills
Working Hours and Job Location
The working hours for this role are 36.75 hours a week.
Monday to Thursday 8.15am – 5.00pm and Friday 8.15am – 1.00pm
Aston & Fincher Ltd is based in Unit 15 Tower Court, St David\’s Road, Morriston, Swansea, SA6 8RU
How to apply
So, if you are ready to join the industry leaders and think you have what it takes and want to know more about this rewarding role, please send in your CV and apply today by email –
Store Assistant - Swansea employer: Aston and Fincher
Contact Detail:
Aston and Fincher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Store Assistant - Swansea
✨Tip Number 1
Familiarise yourself with the hair and beauty industry, especially the products that Aston & Fincher offers. Understanding the product range will help you engage with customers more effectively and demonstrate your enthusiasm for the role.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in a retail scenario. This will help you build confidence in handling customer inquiries and improve your ability to provide high-class service, which is crucial for this position.
✨Tip Number 3
Visit the store before applying to get a feel for the environment and observe how staff interact with customers. This will give you insights into the company culture and help you tailor your approach during the interview.
✨Tip Number 4
Prepare to discuss your previous experience as a Store Assistant, focusing on specific examples where you excelled in customer service or sales. Highlighting your relevant skills will show that you're a great fit for the team at Aston & Fincher.
We think you need these skills to ace Store Assistant - Swansea
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience as a Store Assistant. Emphasise your customer service skills, attention to detail, and any previous roles in retail or sales.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific reasons why you want to work at Aston & Fincher and how your skills align with their needs.
Highlight Relevant Skills: In your application, focus on skills that are crucial for the position, such as communication, teamwork, and sales principles. Provide examples of how you've successfully used these skills in past roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aston and Fincher
✨Show Enthusiasm for Customer Service
As a Store Assistant, your role revolves around providing excellent customer service. Make sure to express your passion for helping customers and how you enjoy creating a positive shopping experience.
✨Demonstrate Product Knowledge
Familiarise yourself with the products offered by Aston & Fincher. During the interview, be prepared to discuss how you would assist customers in identifying their needs and recommending suitable products.
✨Highlight Your Attention to Detail
The job requires accuracy in stock management and merchandising. Share examples from your past experiences where your attention to detail made a difference, such as maintaining stock levels or ensuring product displays are appealing.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving skills and ability to handle difficult situations. Think of scenarios where you successfully resolved customer issues or improved store operations, and be ready to share those stories.
