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For Companies At a Glance
- Tasks: Assist customers with orders and maintain great relationships over the phone.
- Company: Aston & Fincher, a leading name in the hair and beauty industry for 65 years.
- Benefits: 29 days holiday, pension scheme, free parking, and social events.
- Why this job: Join a passionate team and help grow a well-respected company.
- Qualifications: Excellent communication skills and a knack for customer service.
- Other info: Comprehensive training and opportunities for long service awards.
The predicted salary is between 30000 - 42000 £ per year.
Aston & Fincher have been operating in the hair and beauty industry for over 65 years, and we pride ourselves on being the best in the industry, known for the great care we take with customers and employees alike.
We are looking for an enthusiastic Online Advisor to contribute to generating sales for our company. You will be responsible for taking and processing orders over the phone, closing sales, and maintaining good customer relationships.
An effective Online Advisor must be an excellent communicator and have people skills. They must be comfortable presenting products or services over the phone as well as dealing with complaints and doubts. The goal is to help the company grow by being in constant contact with our customer base and developing business.
What we offer:
- 29 days holiday per calendar year
- A contributory company pension scheme after 3 months service
- Free onsite parking
- Staff uniform
- Full induction and comprehensive training
- Social events
- Long service awards
The Role:
- Assisting in answering questions about products or the company
- Direct prospects to the field sales team when needed
- Ensure all Refunds and Returns are processed effectively
- Enter and update customer information in the database
- Take and process orders in an accurate manner
- Print and process rep orders
Online Advisor Birmingham, B6 7BB employer: Aston and Fincher
Contact Detail:
Aston and Fincher Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Online Advisor Birmingham, B6 7BB
✨Tip Number 1
Get to know the company inside out! Research Aston & Fincher's history, values, and products. This will help you connect with the team and show your enthusiasm during the interview.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone, try role-playing with a friend. This will help you feel more confident when presenting products or handling complaints.
✨Tip Number 3
Show off your people skills! During interviews, share examples of how you've built relationships with customers in the past. This will demonstrate that you're the perfect fit for the Online Advisor role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and genuinely interested in joining the Aston & Fincher team.
We think you need these skills to ace Online Advisor Birmingham, B6 7BB
Some tips for your application 🫡
Show Your Enthusiasm: When writing your application, let your passion for the hair and beauty industry shine through. We want to see that you're excited about the role and how you can contribute to our team!
Highlight Your Communication Skills: As an Online Advisor, you'll need to be a top-notch communicator. Make sure to showcase your people skills in your application. Share examples of how you've effectively handled customer interactions in the past.
Be Detail-Oriented: Accuracy is key when processing orders and managing customer information. In your application, mention any experiences where attention to detail made a difference. We love candidates who take pride in their work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at Aston and Fincher
✨Know the Company Inside Out
Before your interview, take some time to research Aston & Fincher. Understand their history, values, and what sets them apart in the hair and beauty industry. This knowledge will not only impress your interviewers but also help you tailor your answers to align with their mission.
✨Show Off Your Communication Skills
As an Online Advisor, you'll need to communicate effectively over the phone. Practice articulating your thoughts clearly and confidently. Consider role-playing with a friend to simulate common customer interactions, so you feel prepared to handle questions and complaints during the interview.
✨Demonstrate Your People Skills
Highlight your ability to build relationships with customers. Think of examples from your past experiences where you've successfully resolved issues or created positive interactions. This will show that you can maintain good customer relationships, which is key for the role.
✨Prepare Questions to Ask
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training processes, and how success is measured for the Online Advisor role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
