At a Glance
- Tasks: Manage subscription renewals and provide clients with essential usage information.
- Company: Join ASTM International, a leader in global standards and innovation.
- Benefits: Enjoy tuition reimbursement, comprehensive insurance, and a generous pension plan.
- Other info: Flexible work options available for candidates across the EMEA region.
- Why this job: Make a real impact by enhancing client relationships and driving subscription success.
- Qualifications: Bachelor’s degree preferred; strong sales or customer service experience required.
The predicted salary is between 40000 - 50000 € per year.
ASTM International is an international standards organization that develops and publishes voluntary consensus technical standards for a wide range of materials, products, systems, and services. Approximately 12,575 ASTM voluntary consensus standards operate globally. Defined and set by ASTM, these standards improve the lives of millions every day. Combined with our innovative business services, they enhance performance and help people around the world have confidence in the things they buy and use.
The organization's headquarters is in West Conshohocken, Pennsylvania, about 5 mi (8.0 km) northwest of Philadelphia. Founded in 1898 as the American Section of the International Association for Testing Materials, ASTM International predates other standards organizations such as the BSI (1901), IEC (1906), DIN (1917), ANSI (1918), AFNOR (1926), and ISO (1947).
ASTM provides an excellent compensation and benefits package including:
- Undergraduate and Graduate Tuition Reimbursement
- Comprehensive medical, dental, vision, life and disability insurance
- Paid holidays, vacation and sick leave
- 403(b) plan with company match
- 100% company-funded defined benefits pension plan
SUMMARY OF POSITION
Responsible for the annual renewal of Compass subscription accounts that are not managed by ASTM Account Managers. The Subscription Renewal Manager will be responsible for providing timely renewal information to clients ahead of the end date of their Compass subscription. Information to be provided includes subscription usage details, denied content reports, content analysis, and other reports upon request. In addition to renewing annual subscriptions, the position will provide information on value added services and content to account base.
- Renewal of existing Compass licenses
- Evaluate usage data in managed accounts
- Provide timely renewal details ahead of subscription end date
- Identifying cross-sell opportunities
- Provide customer feedback to Sales, Product Management, IT and Development teams to assist in the development of existing and new electronic services
- Respond to any client queries relating to content or use of the applications
- Act as a liaison between the clients and ASTM International
- Assist Sales Management with all other related duties as assigned.
GENERAL REQUIREMENTS:
- Bachelor’s Degree preferred
- A demonstrated track record of extraordinary performance and commitment in sales or customer service role
- Excellent professional image
- Demonstrated ability in B2B sales training and/or customer service at the Executive or Director level of organizations of all sizes – including Fortune 500 companies
- Excellent written and oral communication skills
- Strong ability to deliver PowerPoint, virtual and live demo presentations to groups of all sizes
- Good analytical and problem-solving skills
- Experience maintaining strong, long-term customer relationships with significant add-on/repeat business
- Self-starter -- demonstrated ability to work productively with minimal supervision
- Demonstrated experience with CRM systems and issues
- Experience with business systems such as Oracle
Please Note: This role can be filled as an employee for candidates who reside in and are authorized to work in the United Kingdom. We are also open to candidates across the broader EMEA region; however, those engagements would be structured as contractor relationships.
This job description is not intended to provide an all-inclusive listing of related job activities. Associates may be requested by management to perform other related activities in place of or in addition to those representative activities noted in this job description.
ASTM International is an Equal Opportunity / Affirmative Action Employer Minorities/Females/Disabled/Veterans.
Subscription Renewal Manager employer: Astm International
ASTM International is an exceptional employer, offering a dynamic work culture that prioritises employee growth and development. With a comprehensive benefits package that includes tuition reimbursement, robust health insurance, and a generous pension plan, employees are well-supported in their professional journeys. Located in West Conshohocken, Pennsylvania, just a stone's throw from Philadelphia, the company fosters a collaborative environment where innovation thrives, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Subscription Renewal Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream job.
✨Tip Number 2
Prepare for interviews by researching ASTM International and understanding their standards and services. We want you to show genuine interest and knowledge about the company, so dive into their mission and values. This will help you stand out as a candidate who truly gets what they’re about.
✨Tip Number 3
Practice your pitch! You’ll want to clearly articulate your experience and how it aligns with the Subscription Renewal Manager role. We suggest rehearsing common interview questions and preparing examples of your past successes in sales or customer service.
✨Tip Number 4
Don’t forget to follow up after your interviews! A simple thank-you email can go a long way in showing your appreciation and keeping you top of mind. We recommend mentioning something specific from your conversation to make it personal.
We think you need these skills to ace Subscription Renewal Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Subscription Renewal Manager role. Highlight your experience in sales or customer service, especially if you've worked with B2B clients. We want to see how your skills align with what ASTM is looking for!
Showcase Your Communication Skills:Since excellent written and oral communication skills are key for this position, ensure your application reflects that. Use clear, concise language and make your points stand out. Remember, we’re looking for someone who can effectively communicate with clients and internal teams.
Demonstrate Analytical Skills:In your application, don’t forget to mention any experience you have with data analysis or CRM systems. We love candidates who can evaluate usage data and identify opportunities for cross-selling. Show us how you’ve used analytics to drive results in previous roles!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re serious about joining ASTM International!
How to prepare for a job interview at Astm International
✨Know Your Stuff
Before the interview, make sure you understand ASTM International's mission and the specifics of the Subscription Renewal Manager role. Familiarise yourself with their Compass subscription service and think about how your experience aligns with their needs.
✨Showcase Your Sales Skills
Prepare to discuss your previous sales or customer service experiences in detail. Be ready to share specific examples of how you've successfully managed client relationships and identified cross-sell opportunities in the past.
✨Be Data Savvy
Since the role involves evaluating usage data, brush up on your analytical skills. Think of ways you've used data to drive decisions or improve customer satisfaction, and be prepared to discuss these during the interview.
✨Practice Your Presentation Skills
As you'll need to deliver presentations, practice explaining complex information clearly and concisely. Consider doing a mock presentation to a friend or family member to get comfortable with your delivery style.
