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- Tasks: Support callers with respiratory health information and guidance.
- Company: Asthma + Lung UK, a leading charity for lung health.
- Benefits: 30 days annual leave, health cash plan, and pension scheme.
- Why this job: Make a real difference in people's lives while working from home.
- Qualifications: Experience in helpline/healthcare and excellent communication skills.
- Other info: Join a passionate team dedicated to transforming lung health.
The predicted salary is between 30000 - 40000 £ per year.
Location: This role is home based and can be operated anywhere within the UK, though occasional attendance at our office in London or Liverpool will be required.
A great opportunity has risen for a Healthcare Advisor to join our Helpline Team (HCAs). You will be the first point of contact for everyone calling the helpline. You will provide a supportive and holistic service, listening to callers and offering information and guidance based on their individual needs.
Working as part of a multidisciplinary team, HCAs help ensure callers feel informed and supported to better understand and manage their respiratory health. The role also involves maintaining accurate CRM records, following safeguarding procedures, and contributing to a compassionate, high-quality helpline service.
You will have excellent customer service skills, excellent IT skills, and the ability to communicate effectively over the telephone and through digital channels, demonstrating empathy, discretion, and diplomacy as appropriate. You will have experience working within a helpline/healthcare environment and the ability to assess the needs of callers. You will be organised, a good communicator, and a team player.
Asthma + Lung UK is the only charity in the UK fighting for everyone with a lung condition, aiming for a world where everyone can breathe with healthy lungs. We fund cutting‑edge research, provide advice and support for the 12 million people who will get a lung condition during their lifetime. We also campaign for clean air and for better NHS diagnosis and treatment.
As well as a competitive salary, you’ll enjoy a range of benefits including 30 days annual leave (plus bank holidays), membership of a health cash plan, employee assistance programme, cycle‑to‑work scheme, interest‑free annual season Travelcard loan, and pension scheme. This is a fantastic opportunity to join an organisation committed to being the driving force behind the transformation of lung health.
Healthcare Advisor employer: Asthma + Lung UK
Contact Detail:
Asthma + Lung UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Healthcare Advisor
✨Tip Number 1
Network like a pro! Reach out to people in the healthcare sector, especially those who work in helplines or similar roles. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Practice your phone skills! Since you'll be communicating with callers, it’s crucial to sound confident and empathetic. Try role-playing with a friend to get comfortable with different scenarios you might encounter.
✨Tip Number 3
Show off your tech skills! Familiarise yourself with CRM systems and digital communication tools. Being tech-savvy will give you an edge and show that you're ready to hit the ground running.
✨Tip Number 4
Apply through our website! We love seeing candidates who are genuinely interested in joining us. Tailor your application to highlight your customer service experience and passion for helping others with respiratory health.
We think you need these skills to ace Healthcare Advisor
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Healthcare Advisor role. Highlight your relevant experience in helpline or healthcare environments, and showcase your customer service skills. We want to see how you can bring your unique flair to our team!
Showcase Your Empathy: In your application, let us know about times when you've demonstrated empathy and support in challenging situations. This role is all about understanding callers' needs, so sharing specific examples will help us see how you connect with people.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see your qualifications and enthusiasm for the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Asthma + Lung UK
✨Know Your Stuff
Make sure you understand the role of a Healthcare Advisor and the specific needs of callers with respiratory health issues. Familiarise yourself with common lung conditions and the services provided by Asthma + Lung UK. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Empathy
Since you'll be dealing with sensitive health issues, it's crucial to convey empathy during the interview. Prepare examples from your past experiences where you've successfully supported someone in a similar situation. This will highlight your ability to connect with callers and provide the compassionate service they need.
✨Demonstrate Your IT Skills
As the role involves maintaining accurate CRM records, be ready to discuss your IT skills. Brush up on any relevant software or systems you’ve used before. If you have experience with CRM tools, mention it! This shows you can handle the administrative side of the job efficiently.
✨Ask Thoughtful Questions
Prepare some insightful questions about the helpline team and the organisation's goals. This not only shows your enthusiasm for the position but also helps you gauge if the company culture aligns with your values. Asking about training opportunities or team dynamics can also give you a better understanding of what to expect.