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- Tasks: Drive success for enterprise customers by managing relationships and ensuring value from our AI platform.
- Company: Join Asteri, a cutting-edge AI-native Work Intelligence platform transforming enterprise operations.
- Benefits: Competitive pay, equity options, remote-friendly culture, and impactful work in AI.
- Other info: Enjoy autonomy in a fast-paced startup environment with opportunities for meaningful impact.
- Why this job: Shape the future of enterprise AI while building strong customer partnerships and driving growth.
- Qualifications: 5+ years in Enterprise Customer Success with B2B SaaS experience and strong relationship management skills.
The predicted salary is between 60000 - 80000 £ per year.
Asteri is an AI-native Work Intelligence and Orchestration Platform that gives large enterprises the intelligence to understand how work is performed today and how it should be performed in the era of AI, eliminating inefficiencies and identifying high-impact opportunities for AI augmentation. Our platform orchestrates AI and human work with enterprise-grade governance, auditability, and measurement built for production environments at scale.
As an Enterprise Customer Success Manager at Asteri, you will own the success of our most strategic enterprise customers. You will be accountable for driving adoption, value realization, renewals, and expansion by acting as a trusted advisor, execution partner, and internal advocate. This is a high-ownership role that sits at the intersection of customer outcomes, product feedback, and revenue growth.
What You’ll Do
- Act as the primary owner and point of contact for enterprise customer relationships
- Create, own, and execute customer success plans aligned to business outcomes, adoption milestones, and renewal goals
- Lead complex enterprise rollouts, coordinating stakeholders across business, IT, security, and leadership teams
- Drive adoption and value realization by guiding customers on best practices for deploying and scaling AI-enabled workflows
- Own the end-to-end renewal process, including forecasting, preparation, negotiation support, and execution
- Be accountable for gross and net revenue retention targets across your accounts
- Identify, develop, and partner with leadership on expansion, cross-sell, and upsell opportunities
- Build strong, multi-threaded relationships across customer organizations, including executive sponsors
- Develop scalable onboarding, enablement, and renewal materials
- Analyze product usage and customer data to surface insights, risks, and growth opportunities
- Share structured customer feedback with Product to inform roadmap decisions and scalability tradeoffs
- Represent the customer internally while balancing long-term product strategy and operational discipline
What Will Make You Successful
Must-Haves
- 5+ years of experience in Enterprise Customer Success at a B2B SaaS or platform company
- Experience driving adoption within teams and expanding usage across multiple teams or departments
- Strong ability to manage complex, multi-stakeholder enterprise relationships, including C-level executives
- Demonstrated experience leading change management initiatives in large organizations
- Ability to translate complex technical or organizational concepts into clear, actionable guidance
- Comfortable operating with high autonomy in a fast-moving, ambiguous startup environment
Nice-to-Haves
- Experience with AI-powered products, workflow platforms, or data-driven enterprise systems
- Background working with regulated or security-conscious enterprise customers
- Experience partnering closely with Product and Engineering teams
- Familiarity with enterprise enablement, documentation, or operational training programs
Why Join Us
You’ll own key enterprise relationships end-to-end, driving retention and expansion while shaping product direction through direct customer feedback. You’ll partner closely with company leadership, with meaningful ownership and clear impact. Competitive compensation with equity, a remote-friendly culture, and a pragmatic, safety-first approach to enterprise AI in production.
Enterprise Customer Success Manager employer: Asteri AI
Contact Detail:
Asteri AI Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Enterprise Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to current employees at Asteri on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by understanding Asteri's platform inside and out. Familiarise yourself with AI-enabled workflows and how they can drive customer success. Show us you’re not just interested in the job, but passionate about what we do!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've driven adoption and managed complex relationships in previous roles. We want to hear how you’ve made an impact and how you can do the same for our customers.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email can go a long way. Reiterate your excitement about the role and how you can contribute to Asteri’s mission. It shows us you’re genuinely interested!
We think you need these skills to ace Enterprise Customer Success Manager
Some tips for your application 🫡
Show Your Passion for Customer Success: When writing your application, let your enthusiasm for customer success shine through. We want to see how you’ve made a difference in previous roles and how you can bring that energy to Asteri.
Tailor Your Experience: Make sure to highlight your relevant experience in Enterprise Customer Success, especially in B2B SaaS environments. We’re looking for specific examples of how you’ve driven adoption and managed complex relationships.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role. Remember, we want to understand your impact quickly!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Asteri AI
✨Know the Company Inside Out
Before your interview, make sure you understand Asteri's mission and how their AI-native platform works. Familiarise yourself with their customer success strategies and think about how your experience aligns with their goals. This will show that you're genuinely interested and prepared.
✨Prepare Real-Life Examples
Think of specific instances from your past roles where you've successfully driven adoption or managed complex relationships. Be ready to discuss how you navigated challenges and what impact your actions had on customer success. This will help demonstrate your capability in a relatable way.
✨Showcase Your Change Management Skills
Since the role involves leading change initiatives, be prepared to talk about your experience in this area. Highlight any strategies you've used to guide teams through transitions, especially in tech environments. This will illustrate your ability to manage complex, multi-stakeholder relationships effectively.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about Asteri's future plans for product development or how they measure customer success. This not only shows your interest but also gives you valuable insights into the company's direction and culture.