Neighbourhood Assistant - Frome

Neighbourhood Assistant – Frome, BA11 4BN, United KingdomDo you love working in housing and supporting your local community? If so why not consider becoming a Neighbourhood Assistant.  You will be providing essential support to the neighbourhood team in Somerset working alongside other neighbourhood assistants, being supported by a Senior Neighbourhood Officer.What you’ll be doingYou’ll be working in a fast-paced environment providing administrative support to the neighbourhood officers and dealing with a variety of customer queries. You will manage the mutual exchange process, tenancy changes and updating tenancy records alongside other tenancy queries, both by phone and email.You won’t always be at your desk; you may be out and about completing mutual exchange visits and supporting with neighbourhood inspections as required across the county, so there’s a real mix of housing management exposure and an opportunity to further your current housing knowledge.There’ll be elements of administrative tasks such as letter writing, mail merges, keeping records up to date and electronic filing, so you can happily base yourself at home if you wish for this element of the role.About youYou’ll have a background working in housing management, with experience in communicating with customers about an array of tenancy enquiries. You’ll be resilient and able to deliver messages in a clear way to our customers.Your attention to detail will ensure the electronic filing is up to date and accurate processing is taking place.You’ll need to have a full UK driving licence so you can get out and about on visits and access to a vehicle to do so.What’s in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better.

The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needsA focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash planWe invest in colleagues’ careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised recognition initiativesReady to apply?To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.The successful candidate will be required to undertake a Basic DBS check.We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.