At a Glance
- Tasks: Join a dynamic team to assist with lettings, manage tenancies, and support customers.
- Company: Aster Group is dedicated to providing quality homes and exceptional service in Hampshire.
- Benefits: Enjoy flexible working, wellbeing support, career development, and discounts on various services.
- Why this job: Be part of a supportive culture that values teamwork and customer satisfaction while making a difference.
- Qualifications: Strong communication skills, attention to detail, and the ability to work under pressure are essential.
- Other info: This is a 9-month fixed-term contract with opportunities for personal growth and recognition.
The predicted salary is between 24000 - 36000 £ per year.
Job Description
Lettings Assistant – 9 month fixed term contract – Andover, SP10 4BF, United KingdomWe have an opportunity for you to join a fast paced & supportive team delivering the lettings of our homes to our Hampshire customersWe need someone committed to delivering a first-class service, putting our customers at the heart of all we do.You will be a key part of the team, providing the essential support and services for our colleagues and customers. Working with the other Hampshire lettings assistants you will be; ending tenancies, advertising properties, updating numerous systems accurately to ensure we are within regulation and compliance, ensuring timely data updates for performance monitoring and working closely with our local authority partners and other internal teams through the void and lettings process.You will be able to work at pace, under pressure, manage change effectively with the ability to make quick decisions confidently. Attention to detail and accuracy when updating systems and being an effective team player with great time management and communication skills are a must have for this exciting role. The ability to occasionally attend our Hampshire office for collaborative working days, team meetings and training are important to the team and the services we provide.What’s in it for meWe invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better.
The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needsA focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash planWe invest in colleagues’ careers and development through our leader and colleague development frameworksDefined Contribution Pension and attached life assuranceVolunteering hours available to all colleagues to enable them to give backSavings at cinemas, gyms, holidays, days out, various shops and eateries and lots moreEnhanced leaveWe celebrate colleagues who go above and beyond with a range of personalised recognition initiativesReady to apply?To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
Lettings Assistant - 9 month fixed term contract - Andover employer: Aster Group
Contact Detail:
Aster Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Lettings Assistant - 9 month fixed term contract - Andover
✨Tip Number 1
Familiarise yourself with the lettings process and regulations in the UK. Understanding the legalities and compliance aspects will not only boost your confidence but also show your potential employers that you're serious about the role.
✨Tip Number 2
Network with current or former lettings assistants or professionals in the property sector. Engaging with them can provide you with insider knowledge about the role and the company culture, which can be invaluable during interviews.
✨Tip Number 3
Demonstrate your customer service skills in any interactions you have with the company. Whether it's through a phone call or an email, showing that you can communicate effectively and put customers first will make a strong impression.
✨Tip Number 4
Prepare for potential scenario-based questions in your interview. Think about how you would handle specific situations related to lettings, such as managing tenant queries or dealing with compliance issues, to showcase your problem-solving abilities.
We think you need these skills to ace Lettings Assistant - 9 month fixed term contract - Andover
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Lettings Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly articulate why you are a good fit for the role. Use specific examples from your past experiences that demonstrate your customer service skills, attention to detail, and ability to work under pressure.
Update Your CV: Ensure your CV is up-to-date and tailored to the lettings industry. Highlight relevant experience, skills, and any achievements that showcase your capability to deliver first-class service and work effectively in a team.
Follow Application Instructions: Make sure to follow the application instructions provided in the advert. Submit your CV and supporting statement as specified, and double-check for any additional documents that may be required.
How to prepare for a job interview at Aster Group
✨Showcase Your Customer Service Skills
As a Lettings Assistant, delivering first-class service is crucial. Be prepared to share examples of how you've successfully handled customer interactions in the past, demonstrating your commitment to putting customers at the heart of your work.
✨Emphasise Attention to Detail
This role requires accuracy when updating systems and managing data. During the interview, highlight your experience with meticulous tasks and provide specific instances where your attention to detail made a difference in your previous roles.
✨Demonstrate Your Ability to Work Under Pressure
The lettings environment can be fast-paced and demanding. Prepare to discuss situations where you've effectively managed stress and made quick decisions, showcasing your ability to thrive in a dynamic setting.
✨Prepare for Team Collaboration Questions
Since you'll be working closely with other lettings assistants and local authority partners, be ready to talk about your teamwork experiences. Share how you contribute to a team and any successful collaborations you've been part of.