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For Companies At a Glance
- Tasks: Support customer accounts and handle administration tasks in a dynamic housing team.
- Company: Join Aster Group, a leading housing provider in Devon & Cornwall focused on community and customer service.
- Benefits: Enjoy flexible working, wellbeing support, career development, and discounts at various retailers.
- Why this job: Make a real impact in the housing sector while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills, IT proficiency, and a full UK driving licence are essential.
- Other info: A DBS check is required; we value diversity and inclusivity in our workplace.
The predicted salary is between 28800 - 43200 £ per year.
Housing Assistant – Plymouth, PL6 8LU, United Kingdom
Working as part of the housing team based in Devon & Cornwall, you’ll play an integral role as a housing assistant supporting our customer accounts team.
What you’ll be doing
You will be working as part of a team supporting all administration related to customer accounts. You will need great customer service skills and the ability to form professional working relationships with a wide range of customers, colleagues and agencies.
You will be organised, methodical and highly resourceful in your approach. Experience of dealing with challenging situations would be an asset as you will be in regular contact with customers by telephone, email, text message and letter.
You’ll support the wider housing teams across Devon & Cornwall as we are a multifunctional team who support each other when needed.
About you
You’ll be customer focussed and have a strong understanding of the importance of customer service, so being an effective communicator is essential as you will be able to explain things clearly on the phone or in writing. You will be busy, so great time management skills and the ability to manage competing priorities effectively are essential. The ability to adapt and be flexible will also help.
You’ll be confident using IT, specifically the Microsoft office suite and will be happy to follow processes as the customer accounts support is largely achieved by process driven results.
Having knowledge of customer accounts, housing benefits and universal credit would be advantageous but not essential, and if you have experience of working with payment software that would be great but don’t worry, we can teach you!
You’ll need a full UK driving licence and access to a vehicle for work purposes as you may need to travel to support the wider housing team. Our hub office is based in Plymouth.
A strong desire to work in the housing sector, enthusiasm, and a willingness to learn are all important attributes.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
You will be required to undertake a basic DBS check if successful.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
Housing Assistant - Plymouth employer: Aster Group
Contact Detail:
Aster Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant - Plymouth
✨Tip Number 1
Familiarise yourself with the housing sector, especially in Devon & Cornwall. Understanding local issues and customer needs will help you connect better during interviews and demonstrate your commitment to the role.
✨Tip Number 2
Brush up on your customer service skills by practising common scenarios you might face as a Housing Assistant. Role-playing challenging situations can prepare you for questions about how you would handle difficult customers.
✨Tip Number 3
Network with current or former employees of Aster Group or similar organisations. They can provide insights into the company culture and expectations, which can be invaluable during your interview.
✨Tip Number 4
Demonstrate your IT skills by being prepared to discuss your experience with Microsoft Office and any relevant software. You could even mention specific tasks you've accomplished using these tools to show your proficiency.
We think you need these skills to ace Housing Assistant - Plymouth
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and skills required for the Housing Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly explain why you are a good fit for the role. Use specific examples from your past experiences that demonstrate your customer service skills, ability to manage competing priorities, and adaptability.
Highlight Relevant Skills: Make sure to emphasise your IT skills, particularly with the Microsoft Office suite, as well as any experience you have with customer accounts or housing benefits. If you have dealt with challenging situations, mention this to showcase your problem-solving abilities.
Update Your CV: Ensure your CV is up-to-date and tailored to the role. Include relevant work experience, skills, and qualifications that relate to the Housing Assistant position. Keep it concise and professional, focusing on what makes you a strong candidate.
How to prepare for a job interview at Aster Group
✨Showcase Your Customer Service Skills
Since the role requires great customer service skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and effectively, both verbally and in writing.
✨Demonstrate Organisational Skills
The job demands strong organisational abilities. During the interview, discuss how you manage your time and prioritise tasks, especially when faced with competing deadlines. Consider sharing a situation where your organisational skills made a significant difference.
✨Be Ready for Challenging Situations
As you'll be dealing with customers who may be facing difficult circumstances, prepare to talk about your experience in handling challenging situations. Share how you remained calm and professional while resolving issues, showcasing your resourcefulness.
✨Express Your Enthusiasm for the Housing Sector
Make sure to convey your passion for working in the housing sector. Discuss why you are interested in this field and how your values align with the company's mission. This will demonstrate your commitment and willingness to learn and grow within the role.
