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For Companies At a Glance
- Tasks: Support customer accounts and assist the housing team with administration tasks.
- Company: Join Aster Group, a leading housing provider in Devon & Cornwall.
- Benefits: Enjoy flexible working, wellbeing support, career development, and discounts on various services.
- Why this job: Make a real impact in the housing sector while developing your skills in a supportive environment.
- Qualifications: Strong customer service skills, IT proficiency, and a full UK driving licence required.
- Other info: A DBS check will be necessary for successful candidates.
Housing Assistant – part time – Plymouth, PL6 8LU, United Kingdom
Have you been looking for a really interesting part time role? Why not consider being our Housing Assistant. You\’ll be working as part of the housing team based in Devon & Cornwall and you’ll play an integral role as a housing assistant supporting our customer accounts team.
What you’ll be doing
You will be working as part of a team supporting all administration related to customer accounts. You will need great customer service skills and the ability to form professional working relationships with a wide range of customers, colleagues and agencies.
You will be organised, methodical and highly resourceful in your approach. Experience of dealing with challenging situations would be an asset as you will be in regular contact with customers by telephone, email, text message and letter.
You’ll support the wider housing teams across Devon & Cornwall as we are a multifunctional team who support each other when needed.
About you
You’ll be customer focussed and have a strong understanding of the importance of customer service, so being an effective communicator is essential as you will be able to explain things clearly on the phone or in writing. You will be busy, so great time management skills and the ability to manage competing priorities effectively are essential. The ability to adapt and be flexible will also help.
You’ll be confident using IT, specifically the Microsoft office suite and will be happy to follow processes as the customer accounts support is largely achieved by process driven results.
Having knowledge of customer accounts, housing benefits and universal credit would be advantageous but not essential, and if you have experience of working with payment software that would be great but don’t worry, we can teach you!
You’ll need a full UK driving licence and access to a vehicle for work purposes as you may need to travel to support the wider housing team. Our hub office is based in Plymouth.
A strong desire to work in the housing sector, enthusiasm, and a willingness to learn are all important attributes.
We\’ll be happy to agree a working pattern at the interview.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.
You will be required to undertake a basic DBS check if successful.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.
Aster is not a sponsorship organisation and all candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it’s subsidiary brands.
Housing Assistant - part time - Plymouth employer: Aster Group
Contact Detail:
Aster Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Assistant - part time - Plymouth
✨Tip Number 1
Familiarise yourself with the housing sector, especially in Devon & Cornwall. Understanding local issues and customer needs can help you stand out during interviews, showing your genuine interest in the role.
✨Tip Number 2
Brush up on your customer service skills by practising how to handle challenging situations. Role-playing scenarios with friends or family can help you articulate your responses clearly and confidently.
✨Tip Number 3
Make sure you're comfortable using Microsoft Office, as this is essential for the role. Consider taking a quick online course or tutorial to refresh your skills, particularly in Excel and Word.
✨Tip Number 4
Network with current or former employees of Aster Group or similar organisations. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Housing Assistant - part time - Plymouth
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Housing Assistant position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Strong Supporting Statement: In your supporting statement, clearly explain why you are a good fit for the role. Use specific examples from your past experiences that demonstrate your customer service skills, ability to manage competing priorities, and adaptability.
Update Your CV: Ensure your CV is up-to-date and tailored to the job. Highlight relevant experience, particularly in customer service or administrative roles, and include any specific skills mentioned in the job description, such as IT proficiency and time management.
Proofread Your Application: Before submitting, proofread your CV and supporting statement for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Aster Group
✨Showcase Your Customer Service Skills
Since the role requires great customer service skills, be prepared to share specific examples of how you've successfully handled customer interactions in the past. Highlight your ability to communicate clearly and effectively, both verbally and in writing.
✨Demonstrate Organisational Skills
The job involves managing multiple tasks and priorities. During the interview, discuss your time management strategies and how you stay organised in a busy work environment. You might want to mention any tools or methods you use to keep track of your responsibilities.
✨Prepare for Challenging Situations
Given that the role may involve dealing with challenging situations, think of examples where you've successfully navigated difficult conversations or resolved conflicts. This will show your potential employer that you're resourceful and capable of handling pressure.
✨Express Your Enthusiasm for the Housing Sector
Make sure to convey your genuine interest in working within the housing sector. Share what motivates you about this field and why you believe it's important. This enthusiasm can set you apart from other candidates.
