Regional Head of Housing Operations - Somerset - Frome

We are seeking an inspiring, forward-thinking, and collaborative leader to join us as the Regional Head of Housing Operations for Somerset. This is a pivotal role, responsible for leading and empowering our teams to deliver safe, modern, and reliable customer services across housing.

As Regional Head of Housing Operations, you will champion a positive, enthusiastic, and empowered culture, ensuring operational excellence and outstanding customer service. You will lead integrated, demand-led local services, driving consistency, efficiency, and high customer satisfaction. This role involves matrix management across the Customer Services Directorate, working closely with colleagues and Directors to respond to challenges and opportunities as one cohesive leadership team.

Key Responsibilities

• Lead, coach, and empower teams to deliver outstanding customer services and enable colleagues to reach their full potential.
• Actively participate in Operational Leadership Teams to ensure collaborative delivery of the Customer Services Strategic Framework.
• Motivate and manage large, dispersed teams effectively, promoting a performance-focused environment.
• Ensure services meet regulatory, legislative, and best-practice standards.
• Plan, develop, and monitor budgets, ensuring strategic and financial objectives are achieved.
• Lead organisational change initiatives, involving colleagues and customers to embed new ways of working.
• Promote a safety-first culture, valuing diversity and ensuring a healthy, positive working environment.
• Build strategic relationships with key stakeholders including local authorities, MPs, and Councillors.
• Embrace digital solutions and innovative approaches to improve operational effectiveness.

Experience and Qualifications

• Senior leadership experience in housing and customer service with knowledge of regulatory requirements.
• Proven track record in delivering business transformation and leading change.
• Experience in matrix management and collaborating with multiple stakeholders.
• Strong analytical skills, able to interpret data and drive informed decisions.
• Inspirational, motivational, and highly collaborative leadership style.
• Excellent interpersonal, communication, and presentation skills.
• Commitment to professional development and delivering results in a dynamic environment.

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Why Join Us?

This is a unique opportunity to make a real difference, shaping the customer experience and operational delivery across Hampshire. You’ll be part of a supportive and collegiate leadership team, empowered to lead change, innovate, and deliver exceptional services for our customers.

What’s in it for me

• Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs.
• A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan.
• We invest in colleagues’ careers and development through our leader and colleague development frameworks.
• Defined Contribution Pension and attached life assurance.
• Volunteering hours available to all colleagues to enable them to give back.
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more.
• Enhanced leave.
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Successful applicants will be required to complete a Basic DBS check. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands. Interviews will be held on 18th and 19th February. Please ensure you register your interest by the closing date of the advert for your application to be considered.