Anti-Social Behaviour Officer in London

Anti-Social Behaviour Officer – 9 Month Fixed Term Contract

Salary: £36,037 per annum

Location: Dorset

Closing date: 25 January 2026

Are you passionate about safer, stronger communities? Do you have a keen eye for resolving complex issues and promoting tenant wellbeing? If so, we want to hear from you!

As our ASB Officer, you\’ll be the first point of contact for residents experiencing anti-social behaviour. You\’ll take the lead in investigating cases, liaising with residents, external partners, and enforcement agencies to resolve issues sensitively and effectively which may include tenancy enforcement.

Key Responsibilities:

Manage a caseload of ASB complaints from start to resolution

Conduct investigations, including interviewing complainants, witnesses, and alleged perpetrators

Work closely with tenancy and neighbourhood teams, local authorities, and the police

Prepare documentation for legal proceedings when necessary

Support preventative initiatives and promote positive community engagement

About you
You\’ll have previous experience/knowledge of tackling anti-social behaviour within the community and knowledge of the social housing sector.

You\’ll be great at building relationships, happy to talk to anyone and will understand your audience. Your \’can-do\’ approach will help you to achieve the right outcomes

You will be adaptable in your style, happy to work flexibly to meet the needs of our customers and positive in your approach.

You\’ll have strong case management skills, an attention to detail and previous experience in using CRM databases.

The role will require travel across the county, so you will need a full clean driving licence and access to a vehicle for work.

What\’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business\’ needs

A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan

We invest in colleagues\’ careers and development through our leader and colleague development frameworks

Defined Contribution Pension and attached life assurance

Volunteering hours available to all colleagues to enable them to give back

Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more

Enhanced leave

We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you\’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

You will be required to undertake a Basic DBS check if successful.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it\’s subsidiary brands.

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