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- Tasks: Lead investigations into anti-social behaviour and support community wellbeing.
- Company: Join a forward-thinking organisation dedicated to creating safer communities.
- Benefits: Flexible working, wellbeing support, career development, and enhanced leave.
- Why this job: Make a real difference in your community while developing valuable skills.
- Qualifications: Experience in tackling anti-social behaviour and strong relationship-building skills.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
The predicted salary is between 36037 - 50452 £ per year.
Are you passionate about safer, stronger communities? Do you have a keen eye for resolving complex issues and promoting tenant wellbeing? If so, we want to hear from you!
As our ASB Officer, you’ll be the first point of contact for residents experiencing anti-social behaviour. You'll take the lead in investigating cases, liaising with residents, external partners, and enforcement agencies to resolve issues sensitively and effectively which may include tenancy enforcement.
Key Responsibilities:- Manage a caseload of ASB complaints from start to resolution
- Conduct investigations, including interviewing complainants, witnesses, and alleged perpetrators
- Work closely with tenancy and neighbourhood teams, local authorities, and the police
- Prepare documentation for legal proceedings when necessary
- Support preventative initiatives and promote positive community engagement
About you
You’ll have previous experience/knowledge of tackling anti-social behaviour within the community and knowledge of the social housing sector. You’ll be great at building relationships, happy to talk to anyone and will understand your audience. Your ‘can-do’ approach will help you to achieve the right outcomes. You will be adaptable in your style, happy to work flexibly to meet the needs of our customers and positive in your approach. You’ll have strong case management skills, an attention to detail and previous experience in using CRM databases. The role will require travel across the county, so you will need a full clean driving licence and access to a vehicle for work.
What’s in it for me
We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:
- Flexible working – whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business’ needs
- A focus on colleague wellbeing – workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
- We invest in colleagues’ careers and development through our leader and colleague development frameworks
- Defined Contribution Pension and attached life assurance
- Volunteering hours available to all colleagues to enable them to give back
- Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
- Enhanced leave
- We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives
Ready to apply?
To apply, please use information provided in the advert and role profile to let us know why you’d be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement. You will be required to undertake a Basic DBS check if successful.
We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do. All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & its subsidiary brands.
Anti-Social Behaviour Officer in England employer: Aster Group UK
Contact Detail:
Aster Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Anti-Social Behaviour Officer in England
✨Tip Number 1
Network like a pro! Reach out to your contacts in the social housing sector or community services. You never know who might have a lead on the ASB Officer role or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your case management skills and understanding of anti-social behaviour issues. We want to see how you can handle real-life scenarios, so think of examples from your past experiences that showcase your problem-solving abilities.
✨Tip Number 3
Show off your adaptability! The ASB Officer role requires flexibility, so be ready to discuss how you've successfully navigated changing situations in previous jobs. Highlight your 'can-do' attitude and how it helped you achieve positive outcomes.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission to create safer communities.
We think you need these skills to ace Anti-Social Behaviour Officer in England
Some tips for your application 🫡
Show Your Passion: Let us see your enthusiasm for creating safer communities! In your application, share specific examples of how you've tackled anti-social behaviour or contributed to community wellbeing. This will help us understand why you're the perfect fit for the ASB Officer role.
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. We want to see your case management skills and any experience with CRM databases front and centre. A tailored CV shows us you’re serious about this opportunity!
Craft a Compelling Supporting Statement: Your supporting statement is your chance to shine! Use it to explain why you’re the right person for the job. Be specific about your achievements and how they relate to the responsibilities of the ASB Officer role. We love a good story!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do – just follow the prompts and submit your CV and supporting statement!
How to prepare for a job interview at Aster Group UK
✨Know Your Stuff
Make sure you brush up on your knowledge of anti-social behaviour and the social housing sector. Familiarise yourself with common issues faced by residents and how to resolve them. This will show that you're not just passionate but also well-informed.
✨Showcase Your People Skills
As an ASB Officer, you'll be dealing with a variety of people. Prepare examples of how you've successfully built relationships or resolved conflicts in the past. This will demonstrate your ability to connect with residents and external partners effectively.
✨Be Ready for Scenario Questions
Expect questions that put you in real-life situations related to anti-social behaviour. Think about how you would handle specific cases, including investigations and liaising with authorities. Practising these scenarios can help you articulate your thought process during the interview.
✨Highlight Your Flexibility
The role requires adaptability, so be prepared to discuss how you've adjusted your approach in previous roles. Share examples of how you've worked flexibly to meet customer needs, as this will align with the company's values and expectations.
