Omnichannel Experience Partner

Omnichannel Experience Partner

About Astellas:

At Astellas, we are making treatments that matter to people. We are tackling the toughest health challenges, putting the patient at the heart of every move we make.

Our global vision for Patient Centricity is to support the development of innovative health solutions through a deep understanding of the patient experience. At Astellas, Patient Centricity isn’t a buzzword – it’s a guiding principle for action. We believe all staff have a role to play in creating a patient-centric culture and integrating an awareness of the patient into our everyday working practices, regardless of our role, team or division.

We have developed ground-breaking, innovative medicines in immunology, oncology and urology. Our medicines are extending and saving the lives of cancer patients, making transplantation possible and improving the quality of life for those living with conditions where needs are often overlooked.

We take a patient-focused approach, that allows us to convert brilliant early science into treatments and solutions that directly improve and save patients’ lives.

From lab to clinic to patient, we focus on the most promising science, empower the best talent to pursue it, and develop life-changing solutions alongside the best partners.

The Opportunity:

As the Omnichannel Experience Partner UK, you will interface with the brand and therapeutic areas of the local UK affiliate. In this role, you are responsible for supporting the delivery of optimal customer engagement and experience. You will work closely with commercial teams to maximize operational processes. This UK-focused role requires a broad range of skills, including technical comprehension, attention to process details, peer influencing, analytical abilities, and the application of operational knowledge to achieve strategic objectives.

You will be part of an inclusive team that works to develop innovative therapies for patients.

Hybrid Working:

At Astellas, we recognize that our employees enjoy having a balance between their professional and home lives. We are proud of our hybrid approach which empowers you to have flexibility on whether to work from home or in the office.

Key Activities for this role:

• Accountable for leading local market cross-functional brand teams through their digital transformation journey to deliver omnichannel capabilities and operational expertise, ensuring seamless customer engagement and an exceptional experience.
• Responsible for one-to-one and group interactions, including sharing knowledge, teaching, coaching, and applying omnichannel digital product planning frameworks. This role involves providing subject matter expertise and developing resource allocation models that in-market teams can utilize.
• Accountable for driving brand performance within the market in collaboration with brand teams, aligning with overall Omnichannel Strategy and Operations (OSO) KPIs and other omnichannel objectives.
• Focused on embedding capabilities within affiliate businesses, such as defining channel goals, creating content, selecting media mix, devising roll-out strategies, mapping customer journeys, coordinating campaign calendars, and orchestrating and measuring channel performance.
• Committed to delivering various marketing enablement solutions, refining ways of working, and managing other content and marketing operations tailored to the specific needs of the local market and its environment.

Essential Knowledge & Experience:

• Proven experience in pharmaceuticals, healthcare, and/or multinational corporations with global operations and a local presence.
• Expertise in brand marketing, including digital strategy, digital marketing, multi-channel campaigns, and content creation.
• Results-oriented individual with the ability to identify delivery gaps and implement solutions that enhance efficiency and operations.
• Strong communication and presentation skills, including the ability to influence effectively.
• Demonstrated ability to present complex issues and contribute to high-level presentations and discussions.
• Proven decision-making and strategic thinking skills leading to successful outcomes.

Education/Qualifications:

• MS Degree or equivalent.

Additional Information:

• This is a full-time, permanent position.
• Position is located in Addlestone, UK.
• Willingness to travel (approximately 10-20%).
• This position follows our hybrid working model. The role requires a blend of home and a minimum of 1 day per month in our UK office. Flexibility may be required in line with business needs. Candidates must be located within a commutable distance of the office.

What We Offer:

• A challenging and diversified job in an international setting.
• Opportunity and support for continuous development.
• Inspiring work climate.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

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