At a Glance
- Tasks: Support and troubleshoot innovative mobile plant equipment for global customers.
- Company: Join Astec, a leader in building infrastructure with a strong team culture.
- Benefits: Enjoy competitive salary, vacation, health perks, and career development opportunities.
- Other info: Opportunities for travel and hands-on experience with cutting-edge technology.
- Why this job: Be part of a dynamic team that values innovation and personal growth.
- Qualifications: 4+ years experience with mobile plant and strong problem-solving skills required.
The predicted salary is between 34650 - 42350 £ per year.
At Astec, we believe in the power of connection and the importance of building long-lasting relationships with our employees, customers and the communities we call home. With a team more than 4,000 strong, our employees are our #1 advantage. We invest in skills training and provide opportunities for career development to help you grow along with the business. We offer programs that support physical safety, as well as benefits and resources to enhance total health and wellbeing, so you can be your best at work and at home.
Our equipment is used to build the roads and infrastructure that connects us to each other and to the goods and services we use. We are an industry leader known for delivering innovative solutions that create value for our customers. As our industry evolves, we are using new technology and data like never before. We are looking for creative problem solvers to build the future with us.
LOCATION: Astec Europe, Omagh
ABOUT THE POSITION
This new exciting role of Senior Technical Support Engineer will be working within a highly skilled and energetic team locally, backed by our North American team filled with a heritage of experience from the Astec brands. This exciting role will be based at our Astec Europe headquarters in Omagh, Northern Ireland. The role will include supporting our current Telestack products and also our new product of mobile tracked crushers & screeners. As we continue to expand our product range, more opportunities will arise to champion additional products. With the role, there will be opportunities to travel to our customers' sites and work on the equipment to gain first-hand experiences, accelerating knowledge and experience on the products and the industries we serve.
Deliverables & Responsibilities
- Provide product support to dealers and customers worldwide.
- Troubleshoot, diagnose, and resolve issues remotely.
- Utilize our Case Management System to integrate support functions.
- Collaborate with internal departments to document and resolve technical issues.
- Engage with the NPI team to enhance product reliability.
- Support Quality Improvement Team (QIT) initiatives to identify root causes and resolve manufacturing, assembly, and design issues.
- Develop technical solutions and procedures for customers and dealers.
- Adhere to Health and Safety policies and regulations at all times.
- Occasionally travel to customer sites to deliver technical solutions.
- Provide training and mentoring of junior personnel and placement engineers.
WORK ENVIRONMENT
While performing the duties of this job, the employee is regularly exposed to risk of injury in an office environment and occasionally a manufacturing shop plant environment. Duties include a typical office setting including extensive computer work, sitting or standing. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
Required Criteria
- Minimum of 4 years experience working with mobile plant (i.e. quarry, mining, agriculture, forestry machinery).
- Have a proactive and courageous approach to safety.
- Strong customer focus and service mindset.
- Solid mechanical, electrical, and hydraulic knowledge and experience.
- Ability to read and interpret electrical/hydraulic schematics.
- Technically minded with excellent problem-solving skills.
- Capable of managing multiple tasks simultaneously.
- Excellent verbal and written communication skills in English.
- Strong interpersonal skills; able to work independently and in teams.
- Confident and articulate in meetings.
- Willingness and availability to travel occasionally.
- Minimum time served apprenticeship/Qualification in a related discipline.
- Ability to work effectively across diverse cultures.
- Valid clean driver's license and passport.
Desired Criteria
- Minimum of 4 years experience working with conveying, crushing and/or screen mobile plant.
- Third-level education (HND or above) in Mechanical/Electrical Engineering or related discipline.
- AC electrical qualification or experience.
Company Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Free parking
- Cycle to work
- Free work laptop
- Competitive salary
- Life insurance
- Employee Assistance Scheme
- Perks Card
- Social Opportunities
- Annual performance review
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
Senior Technical Support Engineer employer: Astec Industries
At Astec, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Omagh that fosters innovation and personal growth. Our commitment to employee development is evident through extensive training programs and career advancement opportunities, all while ensuring a supportive culture that prioritises health and wellbeing. Join us to be part of a team that not only builds vital infrastructure but also invests in your future.
