At a Glance
- Tasks: Support customers with technical queries and provide solutions for our innovative machinery.
- Company: Join Astec, a global leader in infrastructure development equipment.
- Benefits: Enjoy competitive salary, vacation time, and a free work laptop.
- Other info: Opportunities for travel and career progression in a supportive team.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: GCSEs in Maths & English; experience with mobile machinery is a plus.
The predicted salary is between 31500 - 38500 £ per year.
Astec is a global manufacturing company of infrastructure development equipment. Our products range from asphalt and concrete plants, aggregate crushers and handlers, industrial heaters and more. Connection is at the heart of everything we do. We design and manufacture products used to build the infrastructure that physically connects the world, but the connections we make with people are what drive us forward. We were founded on innovation and a passion to help our customers succeed. Leveraging innovative solutions and technologies, we serve customers all over the world. We are committed to design and build the most innovative products.
Our Culture and Values
- Continuous devotion to meeting the needs of our customers
- Honesty and integrity in all aspects of business
- Respect for all individuals
- Preserving entrepreneurial spirit and innovation
- Safety, quality and productivity as means to ensure success
About The Role
The Product Support Specialist will have a balance of office and field service-related activities. Office-based activities will include supporting our technical support team with technical requests, preparing solutions, assisting with the development of product training and supporting our spare parts team with product-related queries. Field Service activities will include set up, commissioning, training and problem solving around our products. Training and mentoring will be provided for this role.
Deliverables & Responsibilities
- Provide technical support of certain Astec equipment as part of the 24/7 Astec Technical Assistance Center (ATAC)
- Support Quality Improvement Teams efforts to rapidly identify manufacturing, assembly, and design related issues.
- Diagnose and resolve complex technical issues remotely leveraging reference materials, software applications, and tools to promote maximum uptime for the customer.
- Support Spare Parts team with product and parts queries.
- Occasional travel to dealer or customer location for skills development, diagnostics, and dealer assistance.
- Work cross-departmentally to develop and publish bulletins / technical articles to address common issues with diagnostics, repair, and maintenance.
- Maintain a positive and professional attitude with customers and co-workers.
- Clearly document technical details in case management system.
Travel Requirements: Approx. 25% of travel, depending on business needs.
Manufacturing Environment
Shop manufacturing environment exposures include exposure to moving mechanical parts, machinery, tools and equipment, vibration, fumes or airborne particles, motorized vehicles, welding and machining operations, outside weather conditions and exposure to the risk of electric shock. The employee may occasionally be exposed to varying levels of dirt, dust, toxic or caustic chemicals, very warm and/or very chilly temperatures. The noise level in the shop can be very loud at times consistent with an industrial assembly facility and may require hearing protection. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUAL OPPORTUNITY EMPLOYER
As an Equal Opportunity Employer, Astec does not discriminate on the basis of race, creed, color, religion, gender (sex), sexual orientation, gender identity, marital status, national origin, ancestry, age, disability, citizenship status, a person's veteran status or any other characteristic protected by law or executive order.
Required Criteria
- High school qualification (minimum level GCSEs including Maths & English or equivalent) is required; college degree is a plus.
- 0-2 years experience working with mobile machinery (i.e. quarry, mining, agriculture, forestry, construction machinery).
- Knowledge of electrical and electronic circuits.
- Knowledge of circuitry, pneumatic, hydraulic, and applicable power transmission equipment.
- Ability to read and understand mechanical, electrical, and electronics blueprints and designs.
- Willingness and ability to occasionally travel domestically and internationally.
- Excellent communication skills, both oral and written.
- Proficient in Microsoft packages.
- Capable to manage conflict and resolve issues most positively for all parties concerned.
About The Company
Servicing the quarrying and aggregate, mining, port, and terminal sectors, Telestack design and manufacture their equipment from their headquarters in Omagh. Based across 2 nearby sites, Telestack have grown extensively in numbers and employ people across a range of disciplines from engineering (design, mechanical, electrical), manufacturing, fabrication, quality, supply chain, project management, aftermarket and product support, sales, marketing, finance, HR, IT and many more. In addition, their turnover has increased substantially in that short period, and they are now one of the key private employers in the locality. Utilising industry-leading software and technologies, Telestack have a track record of firsts. Their engineering team have developed concepts that have changed the nature of the sectors in which they operate. Guided by industry best practice, Telestack boast all the benefits of a large corporate company whilst maintaining the culture and ethos of a local family operation! The Telestack solutions are world-renowned, and the brand is known, respected and sought-after, by large blue-chip companies globally.
Company Culture
Astec Omagh Telestack was purchased in 2014 by Astec Industries the >$1bn NASDAQ listed company who are one of America's leading manufacturers of equipment that builds much of the worlds infrastructure. Astec boast world celebrated brands such as Peterson grinders, Kolberg-Pioneer, Johnson Crushers and Osborn mining products, combining their centuries of experience under the trusted Astec brand. Astec is a market-leading brand supplying equipment to several industries that include the asphalt, concrete, recycling, aggregate, road building, and mining sectors. They have a strategic global focus and over the last number of years, they have invested millions in their Omagh based European facility. These investments are the foundation upon which the next phase of growth will be built upon and the team in Omagh are seeking the very best talent to join them in their journey!
Ready to grow your career with a company that values innovation, ambition, and personal growth?
Company Benefits
- Vacation
- Paid time off
- Retirement plan and/or pension
- Free parking
- Cycle to work
- Free work laptop
- Competitive salary
- Life insurance
- Employee Assistance Scheme
- Perks Card
- Social Opportunities
- Annual performance review
- On the job learning
- Progression opportunities
- Access to Health & Wellbeing app
Salary Not disclosed
Product Support Specialist in Omagh employer: Astec Industries Europe Limited
Astec Industries Europe Limited is an exceptional employer located in Omagh, offering a dynamic work environment where innovation and teamwork thrive. Employees benefit from a strong focus on professional development, with opportunities to lead cutting-edge projects in control systems while contributing to the growth of new products. The company fosters a culture of excellence and collaboration, making it an ideal place for those seeking meaningful and rewarding careers in engineering.
Contact Details:
Astec Industries Europe Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Product Support Specialist in Omagh
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We think you need these skills to ace Product Support Specialist in Omagh
Some tips for your application 🫡
Showcase Your Technical Skills:In the manufacturing-production sector, it's crucial to highlight your technical skills and experience. Make sure your CV features any relevant qualifications, such as certifications in machinery operation or production management, and don’t forget about any specific systems or software you’re familiar with. This can really set you apart!
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Tailor Your Cover Letter to the Company:Don’t just recycle an old cover letter! Take the time to tailor your cover letter to Astec Industries Europe Limited specifically. Mention what excites you about their production processes or products, and how your previous experiences can contribute to their goals. We want to see your enthusiasm for the role!
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How to prepare for a job interview at Astec Industries Europe Limited
✨Know Your Manufacturing Processes
Before you walk into the interview with Astec Industries Europe Limited, brush up on the specific manufacturing processes relevant to the role. Understanding lean manufacturing principles or quality control techniques could give you a solid edge to discuss how you’d fit into their operations.
✨Technical Questions Are Key
Be prepared for technical questions around machinery, production scheduling, or materials handling. Make sure you can confidently explain how you've dealt with these in past experiences or internships. Knowing industry-specific software could also be a big plus!
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Manufacturing environments often focus on continuous improvement. Be ready to discuss specific instances where you’ve solved a production issue or implemented a process improvement. It’s all about demonstrating your analytical thinking and hands-on approach.
✨Align Your Values with Quality and Safety
In a full-time role, companies like Astec Industries Europe Limited value commitment to quality and safety. Be prepared to discuss how you prioritise these factors in your work. It’s about showing that you’re not just looking for a job, but that you genuinely care about contributing positively to their production environment.
