At a Glance
- Tasks: Lead IT service delivery and ensure top-notch customer satisfaction in a dynamic environment.
- Company: Join Assystem, a leading nuclear engineering company driving energy transition.
- Benefits: Enjoy flexible working, 25 days leave, and a generous pension scheme.
- Other info: Diverse and inclusive workplace committed to innovation and excellence.
- Why this job: Make a global impact by shaping the future of energy with innovative projects.
- Qualifications: 3-5 years in IT service management with strong leadership and communication skills.
The predicted salary is between 50000 - 60000 £ per year.
Company Description
About Assystem
At Assystem, our mission is to accelerate the energy transition worldwide. Our 8,000 Switchers blend historical engineering expertise with cutting-edge digital technologies to drive this change. Join us in revolutionizing the energy sector and making a significant global impact.
Why Join the Community of Switchers?
Be part of one of the top three largest independent nuclear engineering companies globally. At Assystem, you'll contribute to groundbreaking projects that push the boundaries of innovation and engineering excellence. Join a community committed to driving forward the future of energy.
Job Description
This role involves managing service delivery processes, coordinating with the IT Team and the business, and ensuring high levels of customer satisfaction. The ideal candidate will have strong leadership skills, a customer-focused mindset, and experience in IT service management.
Key Responsibilities:
- Own and mature service management processes (e.g., Incident, Problem, and Change Management), ensuring consistent adherence, clear communication, and effective outcomes during incidents and changes.
- Establish and maintain service governance, including documented processes, policy/procedure review and renewal, and a continual improvement approach to increase overall service maturity.
- Lead audit preparation and compliance assurance, including coordinating, reviewing, and delivering audit evidence on time, and maintaining the documentation and control records needed to demonstrate compliance.
- Support delivery of regulatory and contractual service management requirements through formalised processes, consistent documentation, and evidencing.
- Coordinate and track information systems audit improvement plans, ensuring remediation activities are owned, progressed, and reported appropriately.
- Monitor and report on service performance (KPIs, trends, and risks), producing regular infrastructure/network service reporting and highlighting priorities for resilience and security improvement.
- Build and maintain strong relationships with internal stakeholders, providing clear communication, setting expectations, and improving customer satisfaction.
- Stay current with industry trends and best practices in IT service management and apply them pragmatically to improve outcomes.
Qualifications
- Relevant experience – 3-5 years in a similar role
- Desirable: Familiarity with methodologies like ITIL, Agile, or PRINCE2
- Service management governance: Ability to establish and maintain workable processes, controls, and documentation to evidence service delivery and compliance.
- Audit readiness and evidencing: Experience preparing for audits, coordinating evidence, and ensuring on-time delivery of audit responses and improvement actions.
- Excellent communication skills: Ability to interact effectively with stakeholders and technical teams, including clear communication during incidents and changes.
- Analytical skills: Experience monitoring KPIs, analysing service metrics, and driving continual service improvement.
- Change and problem management: Practical experience running Change, Problem, and Incident Management in line with agreed processes.
- Supplier governance and security assurance: Skilled in managing vendors, service reviews, SLAs, and ongoing security assessment beyond onboarding.
- Technical understanding: Sufficient technical breadth to interpret service health, reporting, and risks, and to translate between technical detail and business impact.
Additional Information
Why Apply?
Join Assystem and become a key player in delivering critical nuclear projects that shape the future of energy. Embrace this opportunity to excel in a dynamic environment where your expertise and leadership will drive global innovation.
Benefits include:
- Pension scheme (8% company contribution / 4% personal contribution)
- 25 days’ paid annual leave + bank holidays + option to buy or sell days
- Professional fees reimbursed
- Flexible working
- Employee referral scheme
We are committed to equal treatment of candidates and promote, as well as foster all forms of diversity within our company. We believe that bringing together people with different backgrounds and perspectives is essential for creating innovative and impactful solutions. Skills, talent, and our people’s ability to dare are the only things that matter. Bring your unique contributions and help us shape the future!
IT Service Delivery Lead in Bolton employer: Assystem
At Assystem, we pride ourselves on being a leading force in the energy transition, offering our employees the chance to work on groundbreaking nuclear projects that have a global impact. Our supportive work culture fosters innovation and collaboration, while our commitment to professional growth is evident through flexible working arrangements, comprehensive benefits, and a strong emphasis on diversity and inclusion. Join us as an IT Service Delivery Lead and be part of a community where your expertise will drive meaningful change in the energy sector.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Delivery Lead in Bolton
✨Tip Number 1
Network like a pro! Reach out to current employees at Assystem on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the IT Service Delivery Lead role. Personal connections can make a huge difference!
✨Tip Number 2
Prepare for the interview by diving deep into Assystem's projects and values. Show us that you’re not just another candidate; demonstrate your passion for the energy transition and how your skills align with our mission. We love candidates who are genuinely interested!
✨Tip Number 3
Practice your STAR technique for answering behavioural questions. Structure your responses around Situation, Task, Action, and Result. This will help you clearly articulate your past experiences and how they relate to the responsibilities of the role.
✨Tip Number 4
Don’t forget to follow up after your interview! A simple thank-you email expressing your appreciation for the opportunity can leave a lasting impression. It shows us that you’re enthusiastic and professional, which is exactly what we’re looking for!
We think you need these skills to ace IT Service Delivery Lead in Bolton
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the IT Service Delivery Lead role. Highlight your relevant experience in service management and leadership skills, showing us how you can contribute to our mission at Assystem.
Showcase Your Achievements:Don’t just list your responsibilities; we want to see your impact! Use specific examples of how you've improved service delivery or customer satisfaction in previous roles. Numbers and metrics can really make your application stand out.
Be Clear and Concise:When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and ensure your points are easy to understand. This will help us see your communication skills right from the start!
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Assystem
✨Know Your Service Management Processes
Familiarise yourself with key service management processes like Incident, Problem, and Change Management. Be ready to discuss how you've owned and matured these processes in your previous roles, as this will show your understanding of the responsibilities expected in the IT Service Delivery Lead position.
✨Demonstrate Leadership Skills
Prepare examples that showcase your leadership abilities, especially in coordinating teams and managing stakeholder relationships. Highlight situations where you improved customer satisfaction or led a successful project, as this aligns perfectly with what Assystem is looking for.
✨Stay Current with Industry Trends
Research the latest trends and best practices in IT service management, particularly those related to ITIL, Agile, or PRINCE2 methodologies. Being able to discuss how you can apply these trends pragmatically will demonstrate your proactive approach and commitment to continual improvement.
✨Prepare for Audit Readiness
Since audit preparation is a key responsibility, be prepared to discuss your experience with audits and compliance assurance. Bring examples of how you've coordinated evidence and ensured timely delivery of audit responses, which will show your attention to detail and organisational skills.
