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For Companies At a Glance
- Tasks: Provide technical support, manage service tickets, and resolve hardware/software issues.
- Company: Join Assured Data Protection, a leader in data backup and disaster recovery services.
- Benefits: Enjoy flexible working practices, team-building events, and a collaborative environment.
- Why this job: Kickstart your IT career with hands-on experience and a commitment to exceptional service.
- Qualifications: Experience in IT support, familiarity with Windows/macOS, and strong problem-solving skills required.
- Other info: Diversity and inclusivity are valued; we welcome all applicants.
The predicted salary is between 28800 - 43200 £ per year.
About Us
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specializing in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption-based model to grow with your business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. A dedicated team is always available to recover your data and minimize disruption in the event of a disaster.
Job Summary
We are seeking a motivated and detail-oriented MIS Junior Engineer to join our MIS team in the Harrogate/Leeds area. This role involves providing technical support to end-users, managing service tickets, setting up new user accounts, and resolving hardware and software issues. The ideal candidate has a passion for or experience in IT support and a commitment to delivering exceptional service.
Key Responsibilities
- Serve as the first point of contact for end-user technical support requests, ensuring timely and effective resolution.
- Manage and resolve service tickets related to hardware, software, and network issues.
- Set up and configure new user accounts, including email, access permissions, and software installations.
- Install, troubleshoot, and maintain laptops, desktops, printers, and peripheral devices.
- Assist in deploying and maintaining software applications and updates.
- Utilize remote management tools to support remote users, ensuring seamless technical assistance.
- Document technical issues and solutions to contribute to the knowledge base.
- Collaborate with the Global Information Security team to ensure security compliance.
Key Requirements
Experience and Qualifications
- Multiple years of experience in IT support, internships, academic projects, or self-study.
Technical Skills
- Proficiency in Windows and macOS operating systems.
- Familiarity with Active Directory, Office 365, and common IT support tools.
- Basic understanding of networking concepts and troubleshooting.
- Familiarity with laptop hardware components and experience in hardware repair and maintenance.
- Experience with remote management tools for supporting remote users.
Soft Skills
- Excellent problem-solving skills and attention to detail.
- Strong communication skills, both verbal and written.
- Ability to work independently and in a team.
- Customer-focused mindset and high-quality support commitment.
Optional / Ideal Experience
- Experience with ticketing systems like Jira, Confluence, Zendesk.
- Certifications such as CompTIA A+ or Microsoft Certified: Modern Desktop Administrator Associate.
What We Offer
- Regular team-building and off-site events.
- A dynamic, inclusive, and collaborative work environment.
- Perks like flex holidays and flexible working practices.
At Assured Data Protection, we value diversity and inclusivity. We are an equal-opportunity employer and do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability. If you require accommodations for a disability or special need, please let us know. You must have the legal right to work in the UK at the time of application, as we cannot sponsor visas for this role.
MIS Junior Engineer employer: Assured Data Protection
Contact Detail:
Assured Data Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land MIS Junior Engineer
✨Tip Number 1
Familiarise yourself with the specific tools and technologies mentioned in the job description, such as Active Directory and Office 365. Having hands-on experience or even a basic understanding of these systems can set you apart during the interview.
✨Tip Number 2
Showcase your problem-solving skills by preparing examples of past experiences where you've successfully resolved technical issues. Be ready to discuss these scenarios in detail, as they demonstrate your ability to handle the responsibilities of the role.
✨Tip Number 3
Network with current or former employees of Assured Data Protection on platforms like LinkedIn. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage during your application process.
✨Tip Number 4
Prepare thoughtful questions about the team dynamics and the company's approach to IT support. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
We think you need these skills to ace MIS Junior Engineer
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the MIS Junior Engineer position. Tailor your application to highlight relevant experiences and skills that match what Assured Data Protection is looking for.
Craft a Tailored CV: Create a CV that specifically addresses the qualifications mentioned in the job listing. Emphasise your experience in IT support, familiarity with operating systems, and any relevant certifications. Use clear headings and bullet points for easy readability.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how your skills and experiences align with the responsibilities of the MIS Junior Engineer position. Show your passion for IT support and commitment to exceptional service.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects attention to detail, which is crucial for the role you are applying for.
How to prepare for a job interview at Assured Data Protection
✨Know Your Technical Stuff
Make sure you're familiar with the key technical skills mentioned in the job description, such as Windows and macOS operating systems, Active Directory, and common IT support tools. Brush up on your knowledge of networking concepts and hardware repair, as these will likely come up during the interview.
✨Showcase Your Problem-Solving Skills
Prepare to discuss specific examples where you've successfully resolved technical issues. Highlight your problem-solving process and how you approached challenges in previous roles or projects. This will demonstrate your ability to handle the responsibilities of the MIS Junior Engineer position.
✨Emphasise Your Customer Service Mindset
Since this role involves providing technical support to end-users, it's crucial to convey your commitment to exceptional service. Share experiences where you've gone above and beyond to assist users, and explain how you ensure a positive experience for those you support.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and the specific challenges the MIS team faces. This shows your genuine interest in the role and helps you assess if the company is the right fit for you.
