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- Tasks: Provide top-notch support and troubleshoot technical issues for customers and colleagues.
- Company: Join a dynamic team in a hybrid work environment in Harewood, Leeds.
- Benefits: Enjoy a competitive salary, flexible working, and opportunities for professional growth.
- Other info: Great career progression in a supportive and collaborative atmosphere.
- Why this job: Be the go-to expert and make a real difference in customer satisfaction.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Harewood, Leeds
Job Type: Full-Time, Hybrid
Job Summary
Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams, and is expected to provide anything from general advice to colleagues through to in-depth technical assistance to customers.
KEY RESPONSIBILITIES AND TASKS
- Providing day-to-day support to the end-user base.
- Managing customer queries and providing advice, ranging from general queries to answering more specific technical questions.
- Troubleshooting of support issues using KBs and a range of other sources.
- Ensuring resolution of any open tickets is managed in a timely and efficient manner.
- Information gathering, qualification and prioritisation of new service requests.
- Provide advanced technical support for backup and recovery systems, including hardware, software, and network-related issues.
- Accurately logging relevant information onto the ITSM system, including actions taken during meetings/calls and next steps.
- Proactive allocation and checking of customers' backups, ensuring tickets are raised for issues proactively.
- Manage and pro-actively ensure that timely and appropriate updates are communicated back to customers.
Administration of customer
L3 Support Specialist in London employer: Assured Data Protection
Contact Detail:
Assured Data Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Support Specialist in London
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give us insights into the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions related to L3 support. We should also be ready to showcase our troubleshooting skills with real-life examples. Confidence is key!
✨Tip Number 3
Show off our passion for customer service! During interviews, let’s share stories that highlight our commitment to helping others and resolving issues efficiently. It’ll make us stand out!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on any updates or new roles that pop up!
We think you need these skills to ace L3 Support Specialist in London
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share examples of how you've gone above and beyond to help customers in the past. We love candidates who genuinely care about making a difference!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate candidates who can communicate effectively, especially when it comes to technical support.
Highlight Your Technical Skills: Make sure to showcase your technical expertise in your application. Mention any specific tools or systems you’ve worked with, especially those related to backup and recovery systems. We want to know how you can contribute to our team right from the start!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us that you’re proactive and keen to join our team!
How to prepare for a job interview at Assured Data Protection
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to backup and recovery systems. Be ready to discuss specific troubleshooting methods you've used in the past, as well as any relevant tools or software you're familiar with.
✨Customer Service Focus
Since this role is all about outstanding customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to showcase your commitment to helping others.
✨Practice Problem-Solving
Expect to face some scenario-based questions that test your problem-solving skills. Practise how you would approach common support issues, and be ready to explain your thought process clearly and logically.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the team dynamics, the tools they use, or their approach to customer service. This shows your genuine interest in the role and helps you determine if it's the right fit for you.