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- Tasks: Support customers and teams in delivering top-notch data protection services.
- Company: Join Assured Data Protection, a leader in data backup and cyber resilience.
- Benefits: Enjoy hybrid working, team events, and a dynamic, inclusive culture.
- Other info: Mentorship from experienced professionals and excellent career growth opportunities.
- Why this job: Gain hands-on experience in a fast-paced cyber security environment.
- Qualifications: Studying a relevant degree with strong communication and problem-solving skills.
The predicted salary is between 18000 - 25000 £ per year.
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with our customers’ business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into customer data protection strategy. Our global data centers ensure data sovereignty, meeting organisations compliance requirements. A dedicated team is always available to recover data and minimise disruption in the event of a disaster.
We are offering an exciting opportunity for a placement student to join our Customer Support team. This role provides hands-on experience working at the heart of service delivery, supporting customers and internal teams to ensure data protection services run smoothly and effectively. You will gain valuable exposure to client interaction, incident management, and service operations within a fast-paced cyber security and data protection environment.
Key Responsibilities- Embedded within Level 3 (advanced support) and Level 4 (escalation/project) teams
- Exposure to backup policies, schedules, monitoring, and retention
- Performing supervised restores and documenting recovery steps
- Triaging escalated incidents and performing root‑cause analysis (RCA)
- Exposure to ITIL processes, ticket management, and standard operating procedures
- Investigative techniques, structured documentation, stakeholder communication, and presenting findings to non‑technical audiences
- Supportive mentorship and coaching across the service desk
- World experience in a client-facing service environment
- Exposure to cyber security, data protection, and cloud services
- Insight into incident management and service delivery best practices
- Development of communication, organisation, and problem-solving skills
- Mentorship and support from experienced professionals
- Studying a relevant degree (e.g. Business, IT, Computing, or similar)
- Strong communication and interpersonal skills
- Highly organised with good attention to detail
- Analytical mindset with the ability to solve problems
- Eager to learn, proactive, and comfortable working in a team environment
- Hybrid working options for flexibility
- Regular team-building and off-site company events
- A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
University Placement - IT Technical Support in Leeds employer: Assured Data Protection
Contact Detail:
Assured Data Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Placement - IT Technical Support in Leeds
✨Tip Number 1
Network like a pro! Reach out to your university's career services, attend job fairs, and connect with alumni in the IT field. You never know who might have a lead on that perfect placement.
✨Tip Number 2
Get your hands dirty! Volunteer for tech support roles or internships, even if they're unpaid. Real-world experience is invaluable and shows potential employers you're serious about your career in IT.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to IT support. Use mock interviews with friends or mentors to build confidence and refine your answers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in joining our team at Assured Data Protection.
We think you need these skills to ace University Placement - IT Technical Support in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Technical Support. Highlight any relevant experience or skills that match the job description, like your communication skills and problem-solving abilities. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data protection and how your studies have prepared you for this placement. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Technical Skills: If you've got any technical skills or experience with ITIL processes, make sure to showcase them in your application. We’re looking for someone who’s eager to learn and can handle the fast-paced environment, so don’t hold back on your tech know-how!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Assured Data Protection
✨Know Your Stuff
Make sure you understand the basics of IT support, data protection, and cyber security. Brush up on key concepts like backup policies and incident management. This will help you answer technical questions confidently.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice explaining technical concepts in simple terms. Think about how you would present findings to a non-technical audience. Clear communication can set you apart from other candidates.
✨Be Ready for Scenario Questions
Prepare for situational questions that might ask how you would handle specific incidents or challenges. Think through your problem-solving process and be ready to discuss your analytical mindset and attention to detail.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or the tools they use. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.