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- Tasks: Join our Customer Support team and gain hands-on experience in IT technical support.
- Company: Assured Data Protection, a leader in data backup and disaster recovery services.
- Benefits: Hybrid working options, team-building events, and a dynamic work environment.
- Other info: Inclusive culture with mentorship from experienced professionals.
- Why this job: Make a real impact in cyber security while developing valuable skills.
- Qualifications: Studying a relevant degree with strong communication and problem-solving skills.
The predicted salary is between 18000 - 25000 £ per year.
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support.
We offer a flexible, consumption-based model to grow with our customers’ business, making data protection cost-effective and scalable. Our purpose-built software provides industry-leading monitoring and reporting capabilities to provide actionable insights into customer data protection strategy. Our global data centers ensure data sovereignty, meeting organisations compliance requirements. A dedicated team is always available to recover data and minimise disruption in the event of a disaster.
We are offering an exciting opportunity for a placement student to join our Customer Support team. This role provides hands-on experience working at the heart of service delivery, supporting customers and internal teams to ensure data protection services run smoothly and effectively. You will gain valuable exposure to client interaction, incident management, and service operations within a fast-paced cyber security and data protection environment.
Key Responsibilities- Embedded within Level 3 (advanced support) and Level 4 (escalation/project) teams
- Exposure to backup policies, schedules, monitoring, and retention
- Performing supervised restores and documenting recovery steps
- Triaging escalated incidents and performing root‑cause analysis (RCA)
- Exposure to ITIL processes, ticket management, and standard operating procedures
- Investigative techniques, structured documentation, stakeholder communication, and presenting findings to non‑technical audiences
- Supportive mentorship and coaching across the service desk
- World experience in a client-facing service environment
- Exposure to cyber security, data protection, and cloud services
- Insight into incident management and service delivery best practices
- Development of communication, organisation, and problem-solving skills
- Mentorship and support from experienced professionals
- Studying a relevant degree (e.g. Business, IT, Computing, or similar)
- Strong communication and interpersonal skills
- Highly organised with good attention to detail
- Analytical mindset with the ability to solve problems
- Eager to learn, proactive, and comfortable working in a team environment
- Hybrid working options for flexibility
- Regular team-building and off-site company events
- A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal-opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
University Placement in Leeds employer: Assured Data Protection
Contact Detail:
Assured Data Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Placement in Leeds
✨Tip Number 1
Network like a pro! Reach out to your university's alumni or professionals in the IT field. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a GitHub account to display any relevant projects or coursework. This gives potential employers a glimpse of what you can bring to the table.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Assured Data Protection.
We think you need these skills to ace University Placement in Leeds
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role you're applying for. Highlight relevant skills and experiences that match the job description, especially those related to IT support and customer service.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this placement and how your background makes you a great fit for the team at Assured Data Protection.
Show Off Your Communication Skills: Since this role involves client interaction, it's crucial to demonstrate your strong communication skills. Use clear and concise language in your application to reflect your ability to convey information effectively.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way to ensure your application gets into the right hands and shows your enthusiasm for joining our team!
How to prepare for a job interview at Assured Data Protection
✨Know Your Stuff
Make sure you understand the basics of IT technical support, especially in areas like data protection and incident management. Brush up on ITIL processes and be ready to discuss how they apply to real-world scenarios.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice explaining technical concepts in simple terms. Think about examples where you've had to communicate complex information clearly, and be prepared to share those during the interview.
✨Demonstrate Your Problem-Solving Ability
Prepare to discuss past experiences where you've tackled challenges or resolved issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your analytical mindset.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready about the company culture, team dynamics, or specific projects. This shows your genuine interest in the role and helps you assess if it's the right fit for you.