At a Glance
- Tasks: Onboard new customers and implement data protection solutions.
- Company: Global leader in data backup and disaster recovery services.
- Benefits: Hybrid working, flex holidays, and a dynamic work environment.
- Other info: Opportunity for growth in a collaborative and supportive culture.
- Why this job: Join a team that values innovation and inclusivity while making a real impact.
- Qualifications: Experience with backup systems, networking, and excellent communication skills.
The predicted salary is between 35000 - 45000 € per year.
Location: Hybrid – Remote / Leeds
Job Type: Full-Time
Hours: Will be working 2pm-10pm to cover EST timezone
About Us
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on-premises and in the cloud, with 24/7/365 expert support. We offer a flexible, consumption‑based model to grow with your business, making data protection cost‑effective and scalable. Our purpose‑built software provides industry‑leading monitoring and reporting capabilities to provide actionable insights into your data protection strategy. Our global datacenters ensure data sovereignty, meeting your organisation’s compliance requirements. A dedicated team is always available to recover your data and minimise disruption in the event of a disaster.
Job Summary
The Implementation Engineer will be responsible for the onboarding of new customers. Under direction from the Implementation Manager, the candidate will work with newly signed customers through the implementations process from initial kick‑off through steady state transition to support. Customers have a wide range of technologies that require a broad spectrum of skills to interpret how best to protect their environments. Candidates will need to be able to learn quickly and work independently with customer IT administrators, and key stakeholders to answer questions or direct them to resources for answers.
Key Responsibilities
- Conduct kickoff calls to begin the Implementation process
- Gather customer information for the purposes of deploying Assured Data Protection Solutions
- Build and ship appliances to customer locations
- Configure and implement on‑prem appliances
- Troubleshoot any installation‑based issues with customer and OEM
- Hold steady‑state transition calls
- Create and maintain customer documentation and knowledge base articles
- Identify areas where the implementation processes can be improved for DR or Backup
Key Skills / Requirements
- Excellent time management / organisational skills; being able to work well in critical or high‑pressure situations
- Experience with enterprise backup and recovery systems such as Rubrik, Zerto, Veritas NetBackup, Commvault, or Veeam is a major advantage
- Experience with networking configurations (IP addressing, DNS, VPN etc.)
- Experience with virtualisation technologies such as VMware, Nutanix, or Hype‑V
- Experience with Cloud Technologies
- Excellent communication skills and the ability to interact with end‑users at all levels
What We Offer
- Hybrid working options for flexibility
- Regular team‑building and off‑site company events.
- A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
Implementation Engineer employer: Assured Data Protection
Assured Data Protection is an exceptional employer, offering a dynamic and inclusive work environment that prioritises employee well-being and growth. With hybrid working options and regular team-building events, employees can enjoy flexibility while collaborating with a dedicated team of experts in data protection. The company fosters a culture of continuous learning and improvement, making it an ideal place for those looking to develop their skills in a rapidly evolving industry.
StudySmarter Expert Advice🤫
We think this is how you could land Implementation Engineer
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at industry events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions and scenarios related to implementation engineering. We recommend role-playing with a friend to boost your confidence.
✨Tip Number 3
Showcase your skills during the interview! Bring examples of past projects or challenges you've tackled, especially those involving backup and recovery systems. It’ll make you stand out!
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can keep you fresh in their minds and show your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Implementation Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Implementation Engineer role. Highlight relevant experience with backup and recovery systems, as well as any networking or virtualisation skills you have. We want to see how your background aligns with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about data protection and how your skills can help us at Assured Data Protection. Keep it concise but impactful – we love a good story!
Show Off Your Communication Skills:Since you'll be interacting with customers and stakeholders, it's crucial to demonstrate your excellent communication skills in your application. Use clear and professional language, and don’t shy away from showcasing your ability to explain complex concepts simply.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to keep track of your application status. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at Assured Data Protection
✨Know Your Tech
Make sure you brush up on your knowledge of enterprise backup and recovery systems like Rubrik, Zerto, or Veeam. Familiarise yourself with networking configurations and virtualisation technologies, as these will likely come up during the interview.
✨Show Off Your Communication Skills
Since the role involves interacting with customers and IT administrators, practice articulating complex technical concepts in simple terms. Prepare examples of how you've successfully communicated with non-technical stakeholders in the past.
✨Prepare for Scenario Questions
Expect to be asked about how you'd handle specific implementation challenges. Think through potential scenarios you might face when onboarding new customers and how you would troubleshoot issues effectively.
✨Demonstrate Your Organisational Skills
Time management is key in this role. Be ready to discuss how you prioritise tasks and manage your time, especially in high-pressure situations. Share examples from your previous experience where you successfully juggled multiple responsibilities.
