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- Tasks: Provide advanced technical support for backup and recovery systems during the night shift.
- Company: Join a leading data protection company with a focus on innovation.
- Benefits: Flexible hybrid working options and competitive salary.
- Why this job: Make a real difference by solving complex technical issues and supporting customers.
- Qualifications: 5+ years in technical support with expertise in Rubrik and Veeam.
- Other info: Collaborative team environment with opportunities for professional growth.
The predicted salary is between 40000 - 50000 £ per year.
A data protection company is seeking a Night Shift Escalation Engineer to provide advanced technical support for backup and recovery systems. This role involves troubleshooting complex incidents and collaborating with support teams.
The ideal candidate should have over 5 years of experience in technical support, with a strong emphasis on customer service and technical expertise in systems like Rubrik and Veeam. The position offers flexibility with hybrid working options.
Night Escalation Engineer — Service Desk (L4) in England employer: Assured Data Protection
Contact Detail:
Assured Data Protection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Escalation Engineer — Service Desk (L4) in England
✨Tip Number 1
Network like a pro! Reach out to folks in the data protection industry on LinkedIn or at tech meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a list of your past projects that highlight your experience with backup and recovery systems like Rubrik and Veeam. This will help you stand out during interviews.
✨Tip Number 3
Practice makes perfect! Get ready for those tricky technical questions by brushing up on your troubleshooting techniques. We recommend simulating real-life scenarios to showcase your problem-solving skills.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Night Escalation Engineer — Service Desk (L4) in England
Some tips for your application 🫡
Show Off Your Experience: Make sure to highlight your 5+ years of technical support experience in your application. We want to see how your background aligns with the role, especially your expertise in systems like Rubrik and Veeam.
Customer Service is Key: Don’t forget to emphasise your customer service skills! This role is all about providing top-notch support, so share examples of how you've gone above and beyond for customers in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate straightforward communication, so avoid jargon unless it’s necessary to showcase your technical skills.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity!
How to prepare for a job interview at Assured Data Protection
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of backup and recovery systems, especially Rubrik and Veeam. Be prepared to discuss specific scenarios where you've successfully troubleshot complex incidents in the past.
✨Showcase Your Customer Service Skills
Since this role emphasises customer service, think of examples where you've gone above and beyond for a client. Highlight how your technical expertise helped resolve their issues and improved their experience.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Practice articulating your thought process clearly, as this will demonstrate your ability to handle real-time challenges effectively.
✨Emphasise Flexibility and Team Collaboration
With hybrid working options, it's important to show that you're adaptable. Discuss your experience working in different environments and how you collaborate with support teams, even during night shifts.