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- Tasks: Join our Customer Support team and gain hands-on experience in IT technical support.
- Company: Assured Data Protection, a leader in data backup and disaster recovery services.
- Benefits: Hybrid working options, team-building events, and a dynamic work environment.
- Other info: Inclusive culture with mentorship from experienced professionals.
- Why this job: Make a real impact in cyber security while developing valuable skills.
- Qualifications: Studying a relevant degree with strong communication and problem-solving skills.
The predicted salary is between 18000 - 25000 ÂŁ per year.
Assured Data Protection is a global leader in data backup and disaster recovery managed services, specialising in safeguarding against data loss and downtime in the event of a disaster, cyber, or ransomware attack. Our fully managed services include immutable backup, disaster recovery, and cyber resiliency to protect data on‑premises and in the cloud, with 24/7/365 expert support.
We are offering an exciting opportunity for a placement student to join our Customer Support team. This role provides hands‑on experience working at the heart of service delivery, supporting customers and internal teams to ensure data protection services run smoothly and effectively. You will gain valuable exposure to client interaction, incident management, and service operations within a fast‑paced cyber security and data protection environment.
Key Responsibilities:- Embedded within Level 3 (advanced support) and Level 4 (escalation/project) teams
- Exposure to backup policies, schedules, monitoring, and retention
- Performing supervised restores and documenting recovery steps
- Triaging escalated incidents and performing root‑cause analysis (RCA)
- Exposure to ITIL processes, ticket management, and standard operating procedures
- Investigative techniques, structured documentation, stakeholder communication, and presenting findings to non‑technical audiences
- Supportive mentorship and coaching across the service desk
- World experience in a client‑facing service environment
- Exposure to cyber security, data protection, and cloud services
- Insight into incident management and service delivery best practices
- Development of communication, organisation, and problem‑solving skills
- Mentorship and support from experienced professionals
- Studying a relevant degree (e.g. Business, IT, Computing, or similar)
- Strong communication and interpersonal skills
- Highly organised with good attention to detail
- Analytical mindset with the ability to solve problems
- Eager to learn, proactive, and comfortable working in a team environment
- Hybrid working options for flexibility
- Regular team‑building and off‑site company events
- A dynamic, inclusive, and collaborative work environment
At Assured Data Protection we value diversity and inclusivity. We offer perks such as flex holidays and flexible working practices to allow our employees to show up as their whole selves. We are an equal‑opportunity employer, and we do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. If you have a disability or special need that requires accommodation, please do not hesitate to let us know. You must have the legal right to work in the UK at the time of application, as we are unable to offer visa sponsorship for this role.
University Placement - IT Technical Support employer: Assured Data Protection Limited
Contact Detail:
Assured Data Protection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land University Placement - IT Technical Support
✨Tip Number 1
Network like a pro! Reach out to your university's alumni or professionals in the IT field. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by practising common questions and scenarios related to IT support. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Showcase your skills! Create a portfolio or a personal project that highlights your technical abilities. This can be a great conversation starter during interviews and shows your passion for the field.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the latest opportunities right there, tailored just for you.
We think you need these skills to ace University Placement - IT Technical Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the role of IT Technical Support. Highlight any relevant experience or skills that match the job description, like your communication skills and problem-solving abilities. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about data protection and how your studies have prepared you for this placement. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Skills: In your application, don’t forget to showcase your analytical mindset and attention to detail. Mention any relevant projects or experiences where you've demonstrated these skills. We’re looking for proactive individuals who are eager to learn!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at Assured Data Protection Limited
✨Know Your Stuff
Make sure you understand the basics of IT support, especially in areas like backup policies and incident management. Brush up on ITIL processes and be ready to discuss how you've applied these concepts in your studies or previous experiences.
✨Show Off Your Communication Skills
Since this role involves client interaction, practice explaining technical concepts in simple terms. Think about examples where you've had to communicate complex information clearly, whether in group projects or presentations.
✨Be Ready for Problem-Solving
Prepare to demonstrate your analytical mindset. You might be asked to solve a hypothetical problem during the interview, so think through your approach to troubleshooting and root-cause analysis. Use real-life examples to showcase your thought process.
✨Ask Smart Questions
At the end of the interview, have a few insightful questions ready about the company’s data protection strategies or team dynamics. This shows your genuine interest in the role and helps you assess if it’s the right fit for you.