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- Tasks: Provide top-notch support and troubleshoot technical issues for customers and colleagues.
- Company: Join a dynamic team in a hybrid work environment in Harewood, Leeds.
- Benefits: Enjoy competitive pay, flexible working, and opportunities for professional growth.
- Other info: Great chance to develop your career in a supportive and innovative company.
- Why this job: Be the go-to expert and make a real difference in customer satisfaction.
- Qualifications: Experience in IT support and strong problem-solving skills are essential.
The predicted salary is between 30000 - 40000 £ per year.
Location: Harewood, Leeds
Job Type: Full-Time, Hybrid
Job Summary
Working as part of a support team and with a passion for providing and promoting outstanding customer service at all times, the Support Specialist will be the first escalation point for our wider support teams, and is expected to provide anything from general advice to colleagues through to in-depth technical assistance to customers.
KEY RESPONSIBILITIES AND TASKS
- Providing day-to-day support to the end-user base.
- Managing customer queries and providing advice, ranging from general queries to answering more specific technical questions.
- Troubleshooting of support issues using KBs and a range of other sources.
- Ensuring resolution of any open tickets is managed in a timely and efficient manner.
- Information gathering, qualification and prioritisation of new service requests.
- Provide advanced technical support for backup and recovery systems, including hardware, software, and network-related issues.
- Accurately logging relevant information onto the ITSM system, including actions taken during meetings/calls and next steps.
- Proactive allocation and checking of customers' backups, ensuring tickets are raised for issues proactively.
- Manage and pro-actively ensure that timely and appropriate updates are communicated back to customers.
Administration of customer
L3 Support Specialist in Leeds employer: Assured Data Protection Limited
Contact Detail:
Assured Data Protection Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land L3 Support Specialist in Leeds
✨Tip Number 1
Network like a pro! Reach out to current employees at the company through LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the L3 Support Specialist role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss troubleshooting methods and customer service scenarios, as these will be key in showcasing your fit for the role.
✨Tip Number 3
Showcase your passion for customer service! During interviews, share specific examples of how you've gone above and beyond to help customers. This will demonstrate that you’re not just technically skilled but also genuinely care about providing outstanding support.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our team and ready to dive into the L3 Support Specialist role.
We think you need these skills to ace L3 Support Specialist in Leeds
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for providing outstanding customer service. Share examples of how you've gone above and beyond to help customers in the past. This will show us that you truly care about making a difference!
Be Specific About Your Technical Skills: We want to know what makes you a great fit for the L3 Support Specialist role. Highlight your technical skills and experience with backup and recovery systems, as well as any troubleshooting expertise. The more specific you are, the better we can understand your capabilities!
Keep It Clear and Concise: While we love a good story, make sure your application is easy to read. Use clear language and avoid jargon where possible. This helps us quickly grasp your qualifications and ensures we don’t miss any important details!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep everything organised. Plus, it shows you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Assured Data Protection Limited
✨Know Your Stuff
Make sure you brush up on your technical knowledge related to backup and recovery systems. Be ready to discuss specific troubleshooting methods you've used in the past, as well as any relevant tools or software you're familiar with.
✨Customer Service Focus
Since this role is all about outstanding customer service, think of examples where you've gone above and beyond for a customer. Prepare to share these stories during the interview to showcase your commitment to helping others.
✨Practice Problem-Solving
Expect to face some scenario-based questions that test your problem-solving skills. Practise how you would approach common support issues, and be ready to explain your thought process clearly and logically.
✨Ask Insightful Questions
Prepare a few thoughtful questions to ask at the end of your interview. This shows your interest in the role and helps you understand the company culture better. Consider asking about team dynamics or how success is measured in the support team.