At a Glance
- Tasks: Lead and support a dynamic team to deliver exceptional customer service.
- Company: Join Assurant, a global leader in innovative business services.
- Benefits: Enjoy flexible working, performance bonuses, and extensive development opportunities.
- Other info: Be part of an inclusive culture that values diverse backgrounds and ideas.
- Why this job: Make a real impact by empowering your team and enhancing customer experiences.
- Qualifications: Experience in customer-focused roles and a passion for developing others.
The predicted salary is between 30000 - 40000 £ per year.
Location: Mitcheldean, UK | Onsite
Business Unit: Operations
Employment Type: Permanent
Reports To: Operations Manager, Automotive
The Opportunity:
Are you a people-focused leader who enjoys helping teams deliver brilliant customer experiences? We’re looking for a Team Manager to lead one of our Automotive Contact Centre teams in Mitcheldean. In this role, you’ll create an inclusive, supportive and high-performing environment where colleagues feel trusted, coached and empowered to do their best work. You’ll help your team deliver service that makes a real difference for our customers, while supporting operational goals and continuous improvement.
This opportunity could suit an experienced Team Manager or someone ready to take the next step into people leadership. What matters most is your ability to bring out the best in others, communicate clearly, make fair decisions and stay focused on customer outcomes in a busy contact centre environment.
You’ll work closely with colleagues across Operations, Quality, Training, Resource Planning and support teams to improve the customer journey, solve problems and share ideas that help us work better together.
We’ll support your growth through development opportunities, coaching and the chance to build your leadership experience within a global organisation that values people, innovation and customer experience.
What you’ll do:
- Lead, coach and support a customer-facing team to deliver high-quality service.
- Create a positive and inclusive team culture where colleagues feel valued, respected and able to contribute.
- Use regular one-to-ones, feedback and development conversations to help colleagues grow and perform at their best.
- Monitor team performance, customer outcomes and quality measures, using data to identify opportunities for improvement.
- Support complex customer queries and escalations with empathy, professionalism and sound judgement.
- Encourage continuous improvement by listening to colleagues, sharing ideas and helping the team adapt to change.
- Work collaboratively with HR, Talent Acquisition, Training and other support teams to deliver fair, consistent and positive people outcomes.
What you’ll bring:
- Experience leading, coaching or supporting people in a customer-focused environment, such as a contact centre, retail, hospitality, service or operations setting.
- A collaborative leadership style, with the confidence to motivate others, give constructive feedback and build trust.
- Strong communication skills and the ability to adapt your approach for different people and situations.
- Comfort using information, feedback or performance data to understand what is working well and where improvements are needed.
- Good organisational skills, with the ability to prioritise, make decisions and stay calm in a fast-paced environment.
- A genuine interest in developing people, improving customer experience and creating a team culture where everyone can thrive.
What will help you stand out:
- Experience leading change, improving processes or supporting colleagues through new ways of working.
- Confidence using digital tools, systems or reporting to support team performance and customer outcomes.
- A growth mindset and commitment to ongoing learning.
What we offer:
- Performance bonus scheme.
- Flexible working options, where the role allows.
- A range of financial, wellbeing and social benefits.
- Internal wellbeing support.
- Learning and development opportunities to support your career growth.
We know that great leaders can come from many different backgrounds. If you’re excited by this role but don’t meet every point listed, we’d still encourage you to apply and tell us what you could bring to the team. At Assurant, we’re committed to creating an inclusive environment where everyone can thrive. We welcome applications from people of all backgrounds and experiences, and we’re happy to discuss adjustments or additional support during the recruitment process.
If you’re ready to lead a team that supports customers every day, we’d love to hear from you.
Team Manager, Automotive Contact Centre employer: Assurant
Assurant is an exceptional employer, offering a dynamic work culture that values innovation and collaboration. With flexible working arrangements, a performance bonus scheme, and comprehensive learning and development opportunities, employees are empowered to thrive in their roles. The company's commitment to employee wellbeing and its recognition as a top workplace make it an attractive choice for those seeking meaningful careers in the automotive sector.
StudySmarter Expert Advice🤫
We think this is how you could land Team Manager, Automotive Contact Centre
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Assurant. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Assurant before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Team Manager, Automotive Contact Centre
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Assurant:Your cover letter is your chance to shine! Tell us why you want to work at Assurant specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Assurant!
How to prepare for a job interview at Assurant
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
