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- Tasks: Assist customers with motor claims via phone and our in-house system.
- Company: Join Assurant, a Fortune 500 leader in global business services.
- Benefits: Enjoy competitive salary, remote work options, and extensive benefits.
- Why this job: Use your problem-solving skills to help others and make a difference.
- Qualifications: Strong communication skills and basic computer knowledge required.
- Other info: Comprehensive training and growth opportunities in a supportive environment.
The predicted salary is between 24968 - 24968 £ per year.
Location: Mitcheldean, Gloucestershire
Remote work options are available - After successfully passing the probation period
£24,968.39 Per Annum + Benefits
Mon - Friday 9-5 pm
Start date- 12 May 2026
Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career!
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
Overview Of Position
The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.
What makes us different?
- Comprehensive training to prepare you for the role
- Flexibility: with remote working available once full training is completed and performance targets are met
- Balance is important - we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
- We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
- A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
- Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
- Internal Wellbeing Programmes
- Employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
- Free Onsite Parking
What are the requirements needed for this position?
- Excellent verbal, written, and listening skills
- Basic computer skills, including data entry, website navigation, and other software
- Experience working in a customer service environment
At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.
We can’t wait to review your application. If no application deadline is provided, this role may be a pipeline requisition, and we will continue to collect applications on an ongoing basis, or there is no requirement for this information in the location where the role is posted.
Any posted pay range considers a wide range of compensation factors, including candidate background, experience, and work location, while also allowing for salary growth within the position.
Helping People Thrive in a Connected World. Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Remote Motor Claims Advisor in Mitcheldean employer: Assurant
Contact Detail:
Assurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Remote Motor Claims Advisor in Mitcheldean
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assurant. Understand their values, culture, and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. As a Motor Claims Advisor, you'll need to listen carefully to customers. Try mock interviews with friends or family where you focus on listening and responding thoughtfully to their questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Assurant family. Let’s get you that job!
We think you need these skills to ace Remote Motor Claims Advisor in Mitcheldean
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let your enthusiasm for helping others shine through. Use examples from your past experiences that highlight your active listening and problem-solving skills, as these are key traits we're looking for!
Tailor Your Application: Make sure to customise your application to fit the Motor Claims Advisor role. Highlight relevant experience in customer service and any specific skills that align with the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise: Keep your writing clear and to the point. Avoid jargon and overly complex sentences. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit for the team!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Assurant
✨Know the Company Inside Out
Before your interview, take some time to research Assurant. Understand their services, values, and what makes them a leader in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
As a Motor Claims Advisor, you'll be dealing with customers regularly. Prepare examples from your past experiences where you've successfully resolved issues or provided excellent service. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Practice Active Listening
Since the role requires excellent listening skills, practice active listening techniques before your interview. This means fully concentrating on what the interviewer is saying, responding thoughtfully, and asking clarifying questions if needed. It’ll demonstrate your ability to engage with customers effectively.
✨Prepare for Common Interview Questions
Anticipate questions related to problem-solving and customer service scenarios. Think about how you would handle difficult situations or challenging claims. Practising your answers can help you feel more confident and articulate during the actual interview.