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- Tasks: Help customers with their queries and provide top-notch service.
- Company: Join Assurant, a company that values diversity and inclusion.
- Benefits: Enjoy competitive salary, remote work options, and generous leave.
- Why this job: Kickstart your career in customer service with comprehensive training and growth opportunities.
- Qualifications: Strong communication skills and some customer service experience required.
- Other info: Flexible working after training and a supportive team environment.
The predicted salary is between 20468 - 28605 £ per year.
Overview of Position
Customer Service Advisor — Location: Crewe, Cheshire. Full-time, 40 hours, including some weekends. Remote Working (After 8-16 weeks of On-Site Training). Start date: 4th November 2025. Salary: £25,586.66 Per Annum + Benefits.
Are you an active listener who has a passion for helping others?
Are you a problem solver who challenges the norm to inspire new ideas?
Have you ever thought about using these skills for customer service?
If so, Assurant could be the perfect place for you to start your new career!
What makes us different?
- Comprehensive training to prepare you for the role
- Flexibility: with remote working is available once full training is completed and performance targets are met
- Balance is important – so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural heritage day
- We care about your well-being – we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
- A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
- Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
- Internal Wellbeing Programmes
- We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
- Free Onsite Parking
What are the requirements needed for this position?
- Excellent verbal, written, and listening skills
- Basic computer skills, including data entry, website navigation, and other software
- Experience working in a customer service environment
At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.
We can’t wait to review your application!
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Customer Service -Crewe employer: Assurant
Contact Detail:
Assurant Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service -Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assurant. Understand their values and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, active listening is key. Try role-playing with a friend or family member to hone your ability to listen and respond effectively to customer queries.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and keen to join the Assurant family. Good luck!
We think you need these skills to ace Customer Service -Crewe
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how your active listening and problem-solving skills can make a difference in our team.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience in customer service. We love seeing how your past roles have prepared you for this position, so don’t hold back on those details!
Be Clear and Concise: Keep your written application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Assurant
✨Know Your Stuff
Before the interview, make sure you understand what Assurant is all about. Familiarise yourself with their values, especially around customer service and diversity. This will help you tailor your answers to show how you fit into their culture.
✨Showcase Your Listening Skills
As a Customer Service Advisor, active listening is key. During the interview, demonstrate this by summarising what the interviewer says before responding. It shows you’re engaged and value their input, which is crucial for the role.
✨Prepare for Problem-Solving Questions
Expect questions that assess your problem-solving abilities. Think of specific examples from your past experiences where you successfully resolved customer issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
✨Ask Thoughtful Questions
At the end of the interview, have a few questions ready. Ask about the training process or how success is measured in the role. This not only shows your interest but also helps you gauge if the company is the right fit for you.