Customer Service Advisor
Location: Mitcheldean, Gloucestershire
Remote work options are available after successfully passing the probation period
£24,968.39 Per Annum + Benefits
Mon - Friday 9-5 pm
Start date: 7th July 2026
Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career!
Overview
The role of a Motor Claims Advisor is to assist our customers in making their claims, either by phone or via our in‑house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder’s behalf. Claims advisors gather details of the failure, use the information provided alongside the terms and conditions, and then accept or reject the claim.
Benefits
- Comprehensive training to prepare you for the role
- Flexibility: remote working available once full training is completed and performance targets are met
- Balance: 21 days of annual leave plus bank holidays, increasing with length of service; additional cultural heritage day
- Employee assistance program covering health, family, money matters, and work
- Benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives
- Learning and development opportunities (Udemy, internal one‑to‑one development, growth platforms)
- Internal wellbeing programmes
- Employee referral scheme rewards employees for referring friends and family
- Free onsite parking
Qualifications
- Excellent verbal, written, and listening skills
- Basic computer skills: data entry, website navigation, and other software
- Experience working in a customer service environment
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
