At a Glance
- Tasks: Assist customers with claims via phone and our in-house system.
- Company: Join Assurant, a Fortune 500 leader in global business services.
- Benefits: Enjoy competitive salary, remote work options, and extensive benefits.
- Other info: Comprehensive training, learning opportunities, and a supportive work culture.
- Why this job: Use your problem-solving skills to make a real difference for customers.
- Qualifications: Strong communication skills and basic computer knowledge required.
The predicted salary is between 20000 - 27000 € per year.
Location: Mitcheldean, Gloucestershire
Remote work options are available - After successfully passing the probation period
£24,968.39 Per Annum + Benefits
Mon - Friday 9-5 pm
Start date- 7th July 2026
Are you an active listener who has a passion for helping others?
Are you a problem solver who challenges the norm to inspire new ideas?
Have you ever thought about using these skills for customer service?
If so, Assurant could be the perfect place for you to start your new career!
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
Overview of Position
The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.
What makes us different?
Comprehensive training to prepare you for the role
Flexibility: with remote working is available once full training is completed and performance targets are met
Balance is important - so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
Internal Wellbeing Programmes
We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
Free Onsite Parking
What are the requirements needed for this position?
Excellent verbal, written, and listening skills
Basic computer skills, including data entry, website navigation, and other software
Experience working in a customer service environment
At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.
We can’t wait to review your application
#LI-Onsite
Helping People Thrive in a Connected World
Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com.
What’s the culture like at Assurant?
Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 14 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process.
Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Equal Opportunity Statement
Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions.
Job Scam Alert
Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.
Customer Service Advisor - Mitcheldean employer: Assurant
Assurant is an exceptional employer that prioritises employee well-being and growth, offering comprehensive training and flexible remote work options after probation. With a strong focus on diversity, equity, and inclusion, employees enjoy a supportive work culture, generous benefits including 21 days of annual leave plus bank holidays, and numerous learning opportunities to advance their careers in the thriving Mitcheldean location.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor - Mitcheldean
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assurant. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, active listening is key. Try mock interviews with friends or family where you focus on listening and responding thoughtfully. This will help you shine during the real deal!
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. Be ready to share these stories in your interview to demonstrate how you can bring value to the team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Assurant family. So, get your application in and let’s get this journey started!
We think you need these skills to ace Customer Service Advisor - Mitcheldean
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for customer service shine through! We want to see how your active listening and problem-solving skills can make a difference in our team.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience. Use keywords from the job description to show us you understand what we're looking for in a Customer Service Advisor.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with Assurant.
How to prepare for a job interview at Assurant
✨Know the Company Inside Out
Before your interview, take some time to research Assurant. Understand their services, values, and what makes them a leader in the industry. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Listening Skills
As a Customer Service Advisor, active listening is key. During the interview, demonstrate this by summarising what the interviewer says and asking clarifying questions. This will highlight your ability to engage with customers and understand their needs.
✨Prepare for Common Scenarios
Think about potential customer service scenarios you might face in the role. Prepare examples from your past experiences where you successfully resolved issues or helped customers. This will give you concrete stories to share that showcase your problem-solving skills.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team dynamics, or how success is measured in the role. This shows that you’re not just interested in the job, but also in how you can grow within the company.
