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- Tasks: Assist customers with claims via phone and our in-house system.
- Company: Join Assurant, a Fortune 500 leader in business services.
- Benefits: Enjoy competitive salary, remote work options, and extensive benefits.
- Why this job: Use your listening skills to help others and make a real difference.
- Qualifications: Strong communication skills and basic computer knowledge required.
- Other info: Comprehensive training, flexible working, and great career growth opportunities await!
The predicted salary is between 20000 - 27000 £ per year.
Location: Mitcheldean, Gloucestershire
Remote work options are available - After successfully passing the probation period
£23,985.00 Per Annum + Benefits
Mon - Friday 9-5 pm
Start date- TBC
Are you an active listener who has a passion for helping others? Are you a problem solver who challenges the norm to inspire new ideas? Have you ever thought about using these skills for customer service? If so, Assurant could be the perfect place for you to start your new career!
Who are we? Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
Overview of Position
The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder's behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.
What makes us different?
- Comprehensive training to prepare you for the role
- Flexibility: remote working is available once full training is completed and performance targets are met
- Balance is important - we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
- We care about your well-being - we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
- A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
- Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
- Internal Wellbeing Programmes
- We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
- Free Onsite Parking
What are the requirements needed for this position?
- Excellent verbal, written, and listening skills
- Basic computer skills, including data entry, website navigation, and other software
- Experience working in a customer service environment
This job posting is part of our ongoing efforts to build a strong talent network for current and future opportunities. We invite you to apply, and qualified candidates will be contacted as roles become available.
At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement. We can’t wait to review your application.
Customer Service Advisor - Mitcheldean employer: Assurant, Inc.
Contact Detail:
Assurant, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor - Mitcheldean
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assurant. Understand their values, mission, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your active listening skills. As a Customer Service Advisor, you'll need to listen carefully to customers' needs. Try role-playing with a friend or family member to get comfortable with responding to different scenarios and questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you've successfully resolved issues for customers. Be ready to share these stories during your interview to demonstrate how you can bring value to the team.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Assurant family. We can't wait to see your application!
We think you need these skills to ace Customer Service Advisor - Mitcheldean
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your active listening skills and problem-solving abilities, as these are key traits we're looking for at Assurant.
Showcase Your Experience: If you've worked in customer service before, share specific examples of how you helped customers or resolved issues. We love seeing real-life experiences that demonstrate your skills!
Be Clear and Concise: When writing your application, keep it straightforward. Use clear language and avoid jargon. We appreciate a well-structured application that gets straight to the point.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to see what you bring to the table!
How to prepare for a job interview at Assurant, Inc.
✨Know Your Stuff
Before the interview, make sure you understand Assurant's services and values. Familiarise yourself with their customer service approach and think about how your skills as an active listener and problem solver can contribute to their mission.
✨Showcase Your Skills
Prepare examples from your past experiences that highlight your excellent verbal and written communication skills. Think of specific situations where you successfully resolved customer issues or improved a process, as this will demonstrate your capability in a customer service role.
✨Ask Thoughtful Questions
Interviews are a two-way street! Prepare some insightful questions about the company culture, training opportunities, and what success looks like in the Customer Service Advisor role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
✨Practice Active Listening
During the interview, practice active listening by nodding, maintaining eye contact, and summarising what the interviewer says before responding. This not only demonstrates your listening skills but also helps you engage more effectively in the conversation.
