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For Companies At a Glance
- Tasks: Support customers and help them protect their gadgets in a dynamic contact centre.
- Company: Join Assurant, a leader in customer service with a focus on diversity and inclusion.
- Benefits: Enjoy competitive salary, remote work options, and a range of employee perks.
- Why this job: Make a real difference by helping over 8 million customers thrive in a connected world.
- Qualifications: Strong communication skills and basic computer knowledge required.
- Other info: Comprehensive training, career growth opportunities, and a supportive work environment.
The predicted salary is between 22000 - 29000 £ per year.
Customer Service Advisor
Location: Crewe, Cheshire
Full-time, 40 hours, including some weekends
Remote Working (After 8-16 weeks of On-Site Training)
Start date:4th November 2025
£25,586.66 Per Annum + Benefits
Are you an active listener who has a passion for helping others?
Are you a problem solver who challenges the norm to inspire new ideas?
Have you ever thought about using these skills for customer service?
If so, Assurant could be the perfect place for you to start your new career!
Overview of Position
Helping people thrive in a connected world! As a member of our Contact Centre team, you’ll support some of our 8 million+ customers and represent some of the biggest brands in telecoms and finance.
We are looking for great listeners and communicators to help our customers protect what matters most, getting them back on their feet when their mobile phone or gadget gets lost, stolen, or damaged.
What makes us different?
- Comprehensive training to prepare you for the role
- Flexibility: with remote working is available once full training is completed and performance targets are met
- Balance is important – so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural heritage day
- We care about your well-being – we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
- A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
- Learning and Development opportunitiesincluding Udemy learning, internal one-to-one development, and growth platforms
- Internal Wellbeing Programmes
- We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
- Free Onsite Parking
What are the requirements needed for this position?
- Excellent verbal, written, and listening skills
- Basic computer skills, including data entry, website navigation, and other software
- Experience working in a customer service environment
At Assurant, we are passionate about Diversity, Equity & Inclusion. Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.
We can’t wait to review your application!
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Customer Service -Crewe employer: Assurant, Inc.
Contact Detail:
Assurant, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service -Crewe
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Assurant. Understand their values and what they stand for. This will help you connect your skills to their mission and show that you're genuinely interested.
✨Tip Number 2
Practice your listening skills! As a Customer Service Advisor, being an active listener is key. Try mock interviews with friends or family where you focus on listening and responding thoughtfully to their questions.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve tackled challenges head-on. Be ready to share these stories during your interview to demonstrate how you can inspire new ideas.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the Assurant family. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service -Crewe
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about helping others and solving problems.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Focus on your communication skills and any previous customer service roles you've had. We love seeing how your background fits with what we do!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that’s easy to read!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Assurant, Inc.
✨Know the Company Inside Out
Before your interview, take some time to research Assurant and its values. Understand their commitment to customer service and how they support their employees. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Listening Skills
As a Customer Service Advisor, active listening is key. During the interview, demonstrate this by summarising what the interviewer says and asking clarifying questions. This will highlight your ability to engage with customers and solve problems effectively.
✨Prepare for Common Scenarios
Think about common customer service scenarios you might face and prepare your responses. For example, how would you handle an upset customer? Practising these responses can help you feel more confident and articulate during the interview.
✨Highlight Your Flexibility and Team Spirit
Assurant values flexibility and teamwork. Be ready to discuss examples from your past experiences where you adapted to changes or worked collaboratively with others. This will show that you’re a great fit for their dynamic work environment.
