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- Tasks: Assist customers with claims via phone and our in-house system.
- Company: Assurant is a Fortune 500 leader in global business services.
- Benefits: Enjoy remote work options, 21 days annual leave, and various discounts.
- Why this job: Join a supportive team focused on well-being and personal growth.
- Qualifications: Active listening and problem-solving skills are essential.
- Other info: Comprehensive training provided, with opportunities for internal advancement.
The predicted salary is between 19188 - 26882 £ per year.
Customer Service Advisor
Location: Mitcheldean, Gloucestershire
Remote work options are available – after successfully passing the probation period
Salary: £23,985.00 Per Annum + Benefits
Working hours: Mon – Fri, 9 am – 5 pm
Start date: 19th August 2025
Are you an active listener with a passion for helping others?
Are you a problem solver who challenges the norm to inspire new ideas?
Have you considered using these skills in customer service?
If so, Assurant could be the perfect place for you to start your new career!
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk, and provide excellent customer experiences. We support, connect, and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud Fortune 500 company with decades of industry experience.
Overview of the position
The Motor Claims Advisor role involves assisting customers with their claims via phone or our in-house system, The Connection. You will handle calls from dealers, submitting claims on behalf of warranty holders, and assessing the details of each claim based on provided information and policy terms to accept or reject claims.
What makes us different?
- Comprehensive training to prepare you for the role
- Remote working options available after full training and performance targets are met
- Balance is important – 21 days of annual leave plus bank holidays, increasing with service, plus a cultural Heritage Day
- We prioritize your well-being with an employee assistance program covering health, family, money, and work topics
- A range of benefits including retail and tech discounts, health cash plans, bonus schemes, recognition programs, and more
- Learning and development opportunities via Udemy, internal growth platforms, and one-to-one coaching
- Internal wellbeing programs
- Employee referral scheme rewarding you for referring friends and family
- Free onsite parking
At Assurant, we are committed to Diversity, Equity & Inclusion (DE&I). We believe diversity fosters creativity, and inclusion drives growth, client alignment, and employee engagement.
We look forward to reviewing your application!
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Customer Service Advisor, Mitcheldean employer: Assurant, Inc.
Contact Detail:
Assurant, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor, Mitcheldean
✨Tip Number 1
Familiarise yourself with Assurant's services and values. Understanding their commitment to customer service and diversity will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Practice active listening skills. Since the role requires assisting customers over the phone, demonstrating your ability to listen carefully and respond thoughtfully can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions. Think of examples from your past experiences where you've successfully resolved customer issues or handled difficult situations, as this will highlight your problem-solving abilities.
✨Tip Number 4
Research common claims processes in the motor industry. Having a basic understanding of how claims work will not only boost your confidence but also demonstrate your initiative and readiness for the role.
We think you need these skills to ace Customer Service Advisor, Mitcheldean
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills and ability to listen actively.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your interest in the role at Assurant. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Assurant, Inc.
✨Showcase Your Listening Skills
As a Customer Service Advisor, active listening is crucial. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to assist customers effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare examples from your past experiences where you successfully resolved issues. Highlight your problem-solving skills and your ability to think outside the box, as this aligns with the company's values.
✨Familiarise Yourself with Assurant's Services
Research Assurant and understand their services, especially in motor claims. Being knowledgeable about the company will not only impress the interviewer but also help you answer questions more confidently. It shows your genuine interest in the role and the company.
✨Emphasise Your Teamwork Abilities
Customer service often involves working with others, so be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction. This will highlight your ability to fit into their team-oriented culture.
