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- Tasks: Assist customers with claims via phone and our in-house system.
- Company: Assurant is a Fortune 500 leader in global business services.
- Benefits: Enjoy remote work options, 21 days annual leave, and various discounts.
- Why this job: Join a supportive team focused on well-being and personal growth.
- Qualifications: Active listening and problem-solving skills are essential.
- Other info: Comprehensive training provided, with opportunities for internal advancement.
The predicted salary is between 19188 - 26882 £ per year.
Customer Service Advisor
Location: Mitcheldean, Gloucestershire
Remote work options are available after successfully passing the probation period
£23,985.00 Per Annum + Benefits
Mon – Friday 9-5 pm
Start date: 17th November 2025
Are you an active listener who has a passion for helping others?
Are you a problem solver who challenges the norm to inspire new ideas?
Have you ever thought about using these skills for customer service?
If so, Assurant could be the perfect place for you to start your new career!
Who are we?
Assurant, Inc. is a global leader in business services for the connected world. Our lifestyle and housing solutions help leading brands grow revenue, manage risk and provide a great experience for their customers. We support, connect and service over 300 million consumers worldwide, helping people get more value from their connected devices, vehicles, and homes. Assurant is a proud member of the Fortune 500, with decades of experience in the industries we serve.
Overview of Position
The role of a Motor Claims Advisor is to assist our customers to make their claims, either by phone or via our in-house system, The Connection. You will take calls from dealers, submitting claims on the warranty holder\’s behalf. Claims Advisors take details of the failure, using the information provided, alongside the terms and conditions, to either accept or reject the claim.
What makes us different?
- Comprehensive training to prepare you for the role
- Flexibility: with remote working is available once full training is completed and performance targets are met
- Balance is important – so we offer 21 days of annual leave plus bank holidays, which will increase in line with the length of service. You will also receive an additional cultural Heritage Day
- We care about your well-being – we have an employee assistance program that helps you and your family with practical information and advice covering a wide range of topics affecting health, family, money matters, and work.
- A multitude of benefits including discounts on retail and tech, health cash plans, bonus schemes, internal recognition, rewards, and incentives plus lots more!
- Learning and Development opportunities including Udemy learning, internal one-to-one development, and growth platforms
- Internal Wellbeing Programmes
- We have an employee referral scheme, which rewards employees when referring friends and family to be part of our Assurant family
- Free Onsite Parking
What are the requirements needed for this position?
- Excellent verbal, written, and listening skills
- Basic computer skills, including data entry, website navigation, and other software
- Experience working in a customer service environment
At Assurant, we are passionate about DE&I (Diversity, Equity & Inclusion). Diversity allows us to inspire creativity in the global marketplace, and we are huge believers in the strategic value of inclusion and how it can improve us as a business. Not just in performance, it also allows us to create growth opportunities, better aligns us with our clients, and enhances employee engagement.
We can’t wait to review your application
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Customer Service Advisor, Mitcheldean employer: Assurant, Inc.
Contact Detail:
Assurant, Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor, Mitcheldean
✨Tip Number 1
Familiarise yourself with Assurant's services and values. Understanding their commitment to customer service and diversity will help you align your responses during interviews, showcasing how your personal values match theirs.
✨Tip Number 2
Practice active listening skills. Since the role requires assisting customers over the phone, demonstrating your ability to listen carefully and respond thoughtfully can set you apart from other candidates.
✨Tip Number 3
Prepare for scenario-based questions. Think of examples from your past experiences where you've successfully resolved customer issues or handled difficult situations, as this will highlight your problem-solving abilities.
✨Tip Number 4
Research common claims processes in the motor industry. Having a basic understanding of how claims work will not only boost your confidence but also demonstrate your initiative and readiness for the role.
We think you need these skills to ace Customer Service Advisor, Mitcheldean
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Customer Service Advisor position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your relevant experience, particularly in customer service or similar roles. Use bullet points for clarity and focus on achievements that demonstrate your problem-solving skills and ability to listen actively.
Write a Strong Cover Letter: In your cover letter, express your passion for helping others and your interest in the role at Assurant. Provide specific examples of how you've successfully handled customer inquiries or resolved issues in the past.
Proofread Your Application: Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in customer service roles.
How to prepare for a job interview at Assurant, Inc.
✨Showcase Your Listening Skills
As a Customer Service Advisor, active listening is crucial. During the interview, demonstrate your ability to listen carefully by summarising what the interviewer says and asking clarifying questions. This shows that you value communication and are ready to assist customers effectively.
✨Prepare for Problem-Solving Scenarios
Expect to be asked about how you would handle specific customer service challenges. Prepare examples from your past experiences where you successfully resolved issues. Highlight your problem-solving skills and your ability to think outside the box, as this aligns with the company's values.
✨Familiarise Yourself with Assurant's Services
Research Assurant and understand their services, especially in motor claims. Being knowledgeable about the company will not only impress the interviewer but also help you answer questions more confidently. It shows your genuine interest in the role and the company.
✨Emphasise Your Teamwork Abilities
Customer service often involves working with others, so be prepared to discuss your teamwork experiences. Share examples of how you've collaborated with colleagues to achieve common goals or improve customer satisfaction. This will highlight your ability to fit into their team-oriented culture.
