UK eCommerce Manager Location: Stoke-on-Trent, Staffordshire | Hybrid 2 days in the office, 3 days flexible from home
The Opportunity
As UK eCommerce Manager, you will shape and grow our online and retail sales of technology devices and services. With ownership of the customer journey and profit-and-loss performance, you will use commercial insight, data and cross-functional collaboration to create simple, effective experiences for our customers. This is an opportunity to influence strategy while staying close to day-to-day delivery in a flexible, supportive environment.
What You’ll Do
- Grow sales and develop strategic channels: Develop and deliver strategies that increase sales, improve the customer experience and establish strong commercial relationships across MNO, retail, leasing, and other channels.
- Turn insight into action: Use data and customer insight to guide decisions and optimise online and retail sales.
- Collaborate across the business: Partner with marketing, sales, IT, operations and customer support to deliver a joined-up customer journey.
- Manage commercial performance: Own budgets, forecasts, sales targets and profit-and-loss performance, and provide clear reporting on results.
- Explore market opportunities: Keep up to date with customer needs, market trends and emerging technology to strengthen our proposition.
- Lead digital marketing activity: Oversee channels including PPC, SEO, display, affiliates and email marketing, working with internal teams and partners as appropriate.
- Support responsible growth: Ensure activity meets relevant legal, regulatory, ethical and internal requirements, including business, contract and commercial approvals.
- Oversee day-to-day delivery: Manage eCommerce operations from end to end, identifying and resolving issues that affect customers or performance.
- Communicate progress: Share regular, meaningful updates with senior stakeholders on key measures, progress, risks and opportunities.
What You’ll Bring Essential
- Demonstrable experience growing eCommerce or retail sales and establishing strong commercial relationships with mobile network operators (MNOs), retailers and leasing partners, ideally within used mobile devices, refurbished technology or consumer electronics.
- Commercial awareness, including experience with budgets, forecasting, targets or profit-and-loss performance.
- Confidence using data, web analytics and customer insight to make decisions and improve performance.
- Practical experience of, and a strong understanding of cloud‑based multichannel e‑commerce sales platforms such as Rithum (ChannelAdvisor), together with working knowledge of content management systems and digital marketing practices such as SEO, SEM, PPC, affiliates or email marketing.
- Ability to lead projects, manage competing priorities and work effectively with colleagues and partners across different functions.
- Clear communication and the ability to explain performance, recommendations and risks to a range of audiences.
- Comfort using Microsoft 365 tools and learning new systems.
- A proactive, collaborative approach and sound judgement when working independently.
- Experience in technology eCommerce, retail sales, contract negotiations or a regulated environment.
What We Offer
- Hybrid/flexible work arrangements
- Performance Bonus Scheme
- A range of financial, wellbeing and social benefits
- Internal Wellbeing Programme
- Learning and Development opportunities
Our Values and Commitment to Inclusion
At Assurant, our values of Common Sense, Common Decency, Uncommon Thinking and Uncommon Results guide how we work. We welcome different perspectives, experiences and backgrounds because they help us innovate, support our clients and build a workplace where everyone can contribute and do their best work. We are committed to an accessible and inclusive recruitment process. If you need any adjustments at any stage, please let us know and we’ll be happy to support you.
Company Overview
Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products.
AI and Biometric Usage
Assurant supports the responsible use of Artificial Intelligence (AI), but we want to know the real you. Visit our AI Usage Guidelines page to understand what we expect from applicants regarding their use of AI during the application process. Since we would like to know the real you, we require that all of our virtual interviews be conducted on video. Employment is contingent upon completion of a required identity verification process, which may include biometric technology, where permitted by applicable law and subject to applicable notice and consent requirements. See our Privacy Notice to learn about Assurant’s privacy practices, including our use of AI-enabled technology, automated decision making, and biometric information.
Connect with us and bring us your best work and brightest ideas
Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive.
#J-18808-Ljbffr
Contact Details:
Assurant Device Care Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land UK E- Commerce Manager
✨Get to Know Your E-commerce Community
Dive into specific e-commerce forums and groups on platforms like Reddit or Facebook. Engaging with these communities can open up opportunities and give you insights into what companies like Assurant Device Care Limited are looking for when hiring for a UK E- Commerce Manager.
✨Showcase Your Skills with an Online Portfolio
In e-commerce, a strong online presence can set you apart. Create a portfolio that highlights any projects, case studies, or even personal ventures related to e-commerce. When you apply to Assurant Device Care Limited for the UK E- Commerce Manager, a tangible demonstration of your skills could make a huge difference.
✨Attend E-commerce Events and Conferences
Keep an eye on e-commerce conferences and workshops in your area. Not only will you gain valuable knowledge, but networking with industry professionals could lead to job leads. Plus, if you're keen to work at Assurant Device Care Limited as a UK E- Commerce Manager, rub shoulders with their representatives when possible!
✨Utilise Company Resources
Don’t forget to check out Assurant Device Care Limited’s career page for any unique application processes or opportunities that might not be listed on job boards. Applying directly through their website might give your application a bit more visibility, especially for a UK E- Commerce Manager.
Some tips for your application 🫡
Show Off Your E-Commerce Savviness:When you're applying for an e-commerce role at Assurant Device Care Limited, make sure your CV reflects your familiarity with online retail platforms, digital marketing, and user experience. Highlight any relevant tools and technologies you've used, like Shopify or Google Analytics, to demonstrate that you’re well-versed in the industry.
Craft a Compelling Cover Letter:Your cover letter should not just reiterate your CV; it’s your chance to showcase your passion for e-commerce and how it aligns with Assurant Device Care Limited's goals. Mention specific projects or achievements that relate to the role, and don’t forget to express your enthusiasm for working in a dynamic, fast-paced environment where you can make a tangible impact.
Metrics Matter:In the world of e-commerce, numbers speak volumes. When detailing your past experiences, quantify your achievements wherever possible—like the percentage of sales growth you contributed to or successful conversion rates from marketing campaigns. This will make your application stand out and show that you're results-driven.
Tailor Your Application:Don’t forget to customise your CV and cover letter for the specific position at Assurant Device Care Limited. Use keywords from the job description, and address the unique challenges the company may face in the e-commerce space. A personalised application helps us see that you're not just applying everywhere but are genuinely interested in being part of our team.
How to prepare for a job interview at Assurant Device Care Limited
✨Show Off Your E-commerce Know-How
In a sector like e-commerce, having a strong grasp of current trends and technologies is crucial. Let’s make sure you’ve brushed up on key platforms that Assurant Device Care Limited uses—think about popular e-commerce software, digital marketing strategies, and how these affect consumer behaviour. Being able to discuss these intelligently can really set you apart.
✨Portfolio Power: Showcase Your Results
For a full-time e-commerce role, it’s key for us to present a portfolio that highlights your results rather than just your tasks. If you’ve worked on campaigns or projects, bring examples that showcase your contribution and the impact they made—use metrics if you can! This helps to illustrate your value in a real-world context.
✨Technical Questions: Prep for the Specifics
Get ready to tackle some technical questions related to e-commerce analytics, SEO tools, or website optimisation. Think about any past experiences where you utilised data to inform decisions or improve sales. Being prepared with specific examples will showcase not just your knowledge, but also your practical application of it, which we all know is crucial!
✨Engage in a Conversational Style
Full-time interviews can feel quite formal, but try to keep it conversational, especially if you click with your interviewers at Assurant Device Care Limited. Share your thoughts and ideas about the future of e-commerce, and don’t shy away from engaging with their questions openly. The more genuine and relatable you are, the better connection you’ll create!
