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For Companies At a Glance
- Tasks: Manage a portfolio of properties, ensuring compliance and excellent customer service.
- Company: Dynamic property management firm with a focus on healthcare assets.
- Benefits: Hybrid working, competitive salary, and opportunities for professional development.
- Other info: Opportunity for career growth and involvement in sustainability initiatives.
- Why this job: Join a collaborative team and make a real impact in property management.
- Qualifications: Experience in property management and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
Location: Hybrid with South Manchester Head Office, covering the North West region. You must live in the NW.
About the Role
We are seeking an experienced and proactive Property Manager to deliver a comprehensive property management service across a portfolio of healthcare and adjacent sector assets. This role is responsible for ensuring properties are managed efficiently, remain compliant with contractual and statutory obligations, and continue to deliver an excellent customer experience. The successful candidate will work closely with Facilities Management, Asset Management, Finance and wider operational teams to maximise asset performance, support sustainability initiatives and ensure occupier satisfaction.
Key Responsibilities
- Property & Asset Management
- Proactively manage a portfolio of properties to ensure assets are maintained, compliant and operating efficiently.
- Work closely with Facilities Management teams to ensure planned preventative maintenance programmes are implemented and maintained.
- Identify and implement continuous improvement initiatives across all aspects of property management.
- Prepare, manage and reconcile service charge budgets in line with the RICS Code of Practice.
- Ensure landlord and tenant obligations are fulfilled and address breaches promptly to minimise risk and cost.
- Manage occupier applications including assignments, subletting and alterations in accordance with lease terms and legislation.
- Undertake regular property inspections to assess condition, compliance and lease adherence.
- Identify opportunities to enhance asset value and operational performance.
- Support the delivery of asset management strategies and site-specific plans.
- Maintain accurate and up-to-date property records and databases.
- Collaborate across teams to improve operational efficiency and reduce non-recoverable costs.
- Support sustainability and social impact initiatives, including energy efficiency improvements and EPC compliance.
- Customer Service
- Build strong relationships with occupiers and maintain high levels of customer satisfaction.
- Act as the primary point of contact for occupier liaison.
- Ensure customer queries are responded to within agreed timescales.
- Meet occupiers during inspections where possible and follow up with clear written actions.
- Collaboration & Communication
- Work in partnership with Asset Managers and operational teams to ensure seamless service delivery.
- Collaborate with Facilities Management to support health & safety, maintenance and compliance activities.
- Share knowledge, contacts and market insight to support wider business development opportunities.
- Support supplier management discussions to ensure best value and service delivery.
- Identify opportunities that support revenue growth and business objectives.
- Financial Management
- Create and maintain income and expenditure accounts for each property.
- Manage service charge budgets and coordinate recharge processes with Finance teams.
- Oversee rent roll management and ensure lease charges are accurate and correctly administered.
- Support rent collection and credit control processes.
- Coordinate building insurance arrangements and related claims.
- Governance & Compliance
- Maintain awareness of relevant property and health & safety legislation.
- Ensure appropriate risk assessments are completed and actions managed effectively.
- Escalate outstanding compliance or health & safety issues where necessary.
- Ensure all properties comply with legal, regulatory and statutory requirements.
- Support the integration of new acquisitions and developments into the property portfolio.
- Maintain accurate records of occupier interactions and property activity.
- Leadership
- Demonstrate positive leadership behaviours and lead by example.
- Collaborate effectively with colleagues to support strategic business objectives.
- Encourage teamwork, problem solving and continuous improvement.
Skills, Knowledge & Experience
- Essential
- Strong interpersonal and communication skills.
- Previous property management experience.
- Experience managing service charges.
- Strong understanding of property legislation.
- Aware of Health & Safety legislation.
- Desirable
- Knowledge of Word, Excel and Property Management systems.
- Ability to think creatively and identify practical property solutions.
- RICS or AssocRICS membership, or working towards qualification.
Additional Requirements
- Full clean UK driving licence.
- Willingness to travel regionally and occasionally stay overnight.
- Flexibility to support out-of-hours requirements when necessary.
- Attendance at team and wider business meetings.
- Commitment to ongoing professional development and training.
What We’re Looking For
We are looking for a motivated and commercially aware Property Manager who thrives in a collaborative environment and takes pride in delivering high standards of customer service, compliance and operational performance.
Property Manager in Manchester employer: Assura plc
Contact Detail:
Assura plc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management field and let them know you're on the lookout for new opportunities. You never know who might have a lead or be able to refer you to a hiring manager.
✨Tip Number 2
Get social! Use platforms like LinkedIn to showcase your skills and experience. Join relevant groups, engage with posts, and don’t hesitate to share your insights on property management topics. This can help you stand out to potential employers.
✨Tip Number 3
Prepare for interviews by researching the company and its properties. Be ready to discuss how your experience aligns with their needs, especially in areas like compliance and customer service. Show them you’re the Property Manager they’ve been searching for!
✨Tip Number 4
Apply through our website! We make it easy for you to find and apply for roles that match your skills. Plus, it shows you’re genuinely interested in joining our team. Don’t miss out on the chance to land your dream job!
We think you need these skills to ace Property Manager in Manchester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Manager role. Highlight your previous property management experience and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed properties effectively and improved customer satisfaction in the past.
Showcase Your Interpersonal Skills: Since strong communication is key in this role, make sure to highlight your interpersonal skills in your application. We love candidates who can build relationships and maintain high levels of customer satisfaction!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Assura plc
✨Know Your Portfolio
Before the interview, take some time to research the types of properties the company manages. Familiarise yourself with healthcare and adjacent sector assets, as well as any recent developments in property management legislation. This will show your proactive approach and genuine interest in the role.
✨Demonstrate Customer Service Skills
Prepare examples of how you've built strong relationships with clients or occupiers in previous roles. Highlight specific instances where you resolved issues or improved customer satisfaction. This is crucial, as the role emphasises delivering an excellent customer experience.
✨Showcase Your Financial Acumen
Be ready to discuss your experience with service charge budgets and financial management. Bring examples of how you've managed income and expenditure accounts effectively. Understanding the financial side of property management is key, so make sure you can articulate your experience clearly.
✨Collaborative Mindset
Since the role involves working closely with various teams, think of examples that demonstrate your ability to collaborate effectively. Discuss how you've worked with Facilities Management or Asset Management teams in the past to achieve common goals. This will highlight your teamwork skills and alignment with the company's values.