At a Glance
- Tasks: Be the face of AICPA & CIMA, assisting members and customers through various channels.
- Company: Join a Great Place to Work-Certified company transforming the accounting profession.
- Benefits: Enjoy flexible work-life balance, healthcare, pension, and tailored benefits for your lifestyle.
- Other info: Opportunities for continuous learning and career growth in a global team.
- Why this job: Make a real impact while developing your skills in a supportive, diverse environment.
- Qualifications: GCSEs or equivalent, customer service experience, and familiarity with CRM systems.
The predicted salary is between 30000 - 40000 £ per year.
About the Role: You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. You will handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a GEC Associate Manager. You will use a hybrid work schedule.
You Will:
- Identify and report issues that could negatively affect our member/customer experience
- Achieve qualitative and quantitative targets for individual performance
- Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
- Remain knowledgeable about memberships and products while working to become subject matter experts in important areas
- Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements
- Communicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels
- Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests
- Identify customers' needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives
GCSE's or equivalent 6+ years' related experience including:
- 1+ years of customer service or sales experience
- Experience achieving set targets for individual performance
- Experience working with a CRM system
- Previous work experience in a not-for-profit, Association, or NGO environment
- Resolution experience
- Online chat experience
How We Support You: We provide flexibility to help you achieve a good work-life balance. You'll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from. We offer benefit options in and out of the workplace, including healthcare, pension plan, annual leave, parental leave, an employee assistance program. We care about our employees' welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle. We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us: At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world's most accomplished accountants to stay relevant, meet today's demands, and prepare for tomorrow's challenges through quality education, resources, and training.
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
Associate Advisor - GEC in London employer: Association
At The Association, we pride ourselves on being a Great Place to Work-Certified company that champions a culture of inclusion and belonging. Our hybrid work model offers flexibility for a healthy work-life balance, while our comprehensive benefits package prioritises your wellbeing and personal growth. Join a global team dedicated to transforming the accounting and finance profession, where continuous learning and development are at the forefront of our mission.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Advisor - GEC in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Association. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Association before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Associate Advisor - GEC in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Association:Your cover letter is your chance to shine! Tell us why you want to work at Association specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Association!
How to prepare for a job interview at Association
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
