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- Tasks: Be the face of AICPA & CIMA, handling inquiries via calls, emails, and social media.
- Company: Join a Great Place to Work-Certified company transforming the accounting profession.
- Benefits: Enjoy flexible work-life balance, healthcare, paid time-off, and mental health resources.
- Why this job: Engage with diverse customers while developing your skills in a supportive environment.
- Qualifications: Must have secondary school certificates and 1+ years in customer service or sales.
- Other info: Role starts in July 2025; apply early as positions may close quickly.
The predicted salary is between 30000 - 42000 £ per year.
Join to apply for the Customer Service & Sales Advisor role at Association of International Certified Professional Accountants
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Join to apply for the Customer Service & Sales Advisor role at Association of International Certified Professional Accountants
About the Role:
You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. Handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a Global Engagement Centre (GEC) Associate Manager. You will be based on site and work 9am to 5pm, UK time.
About the Role:
You will be the face of AICPA & CIMA by focusing on the needs of members, students, candidates, and prospects. Handle inquiries through inbound/outbound phone calls, email, chat, and social media channels, which contribute to customer satisfaction survey results and Net Promoter Scores (NPS) scores. You will report to a Global Engagement Centre (GEC) Associate Manager. You will be based on site and work 9am to 5pm, UK time.
You Will:
- Identify and report issues that could negatively affect our member/customer experience
- Achieve qualitative and quantitative targets for individual performance
- Upsell/cross sell by engaging customers in a discussion about membership, products and services suitable to their needs through both inbound and outbound campaigns
- Remain knowledgeable about memberships and products while working to become subject matter experts in important areas
- Collaborate with team members to share knowledge, identify efficiencies and achieve Service Level Agreements
- Communicate relevant information on policies, member benefits, products, services, and industry developments through inbound/outbound phone, email, chat, and social media channels.
- Navigate multiple systems to grant access and manage membership requests, product orders, event registrations, account adjustments, and other requests
- Identify customers\’ needs and anticipate obstacles by clarifying information, researching issues and providing the easiest solutions or alternatives
You Have:
Secondary School certificates or equivalent
6+ years\’ related experience including:
- 1+ years of customer service or sales experience
- Experience achieving set targets for individual performance
- Experience working with a CRM system
- Previous work experience in a not-for-profit, Association, or NGO environment
- Resolution experience
- Online chat experience
How We Support You:
We provide flexibility to help you achieve a good work-life balance. You\’ll be part of a global, diverse team who foster an environment of inclusion and belonging where you are valued for who you are and where you come from.
We offer benefit options in and out of the workplace, including healthcare, retirement, paid time-off, parental leave, an employee assistance program. We provide resources that support your mental health, and evolve our offerings to meet your needs. We care about our employees\’ welfare and focus our benefits package on the benefits which support your wellbeing. We also recognise that everyone has different priorities, so in addition to our core benefits to support your health we offer flexible options for you to choose benefits that are right for you, your family and your lifestyle.
We believe in non-stop learning and are committed to investing in learning opportunities that help you reach your full potential and support your continued development.
About Us:
At The Association, a Great Place to Work-Certified company, we are transforming the accounting and finance profession. We are future-focused, empowering the world\’s most accomplished accountants to stay relevant, meet today\’s demands, and prepare for tomorrow\’s challenges through quality education, resources, and training.
Learn more about The Association on LinkedIn and our Career Site .
#GreatPlacetoWork
We are committed to equal employment opportunity regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, or veteran status. We are proud to be an equal opportunity workplace.
This role will start in July 2025, if you\’re interested, we encourage you to apply as soon as possible, as we may amend or withdraw our jobs at any time, and reserve the right to do so.
Additional Information
Seniority level
-
Seniority level
Mid-Senior level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Sales and Business Development
-
Industries
Accounting
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Customer Service & Sales Advisor employer: Association of International Certified Professional Accountants
Contact Detail:
Association of International Certified Professional Accountants Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service & Sales Advisor
✨Tip Number 1
Familiarise yourself with the AICPA & CIMA's mission and values. Understanding their focus on member satisfaction and professional development will help you align your responses during interviews, showcasing your commitment to their goals.
✨Tip Number 2
Brush up on your customer service skills, especially in handling inquiries through various channels like phone, email, and social media. Practising common scenarios can prepare you for role-play exercises that may come up during the interview process.
✨Tip Number 3
Network with current or former employees of AICPA & CIMA on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can be beneficial when discussing your fit for the role.
✨Tip Number 4
Prepare to discuss your experience with CRM systems and how you've used them to enhance customer interactions. Being able to share specific examples of how you've met targets or improved customer satisfaction will make you stand out.
We think you need these skills to ace Customer Service & Sales Advisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant customer service and sales experience. Use specific examples that demonstrate your ability to meet targets and handle inquiries effectively.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention how your skills align with their needs, particularly in handling member inquiries and upselling products.
Showcase Communication Skills: Since the role involves various communication channels, emphasise your experience with phone, email, chat, and social media interactions. Provide examples of how you've successfully resolved customer issues.
Highlight Relevant Experience: If you have experience working with CRM systems or in a not-for-profit environment, make sure to mention this. It shows you understand the unique challenges and expectations of the role.
How to prepare for a job interview at Association of International Certified Professional Accountants
✨Know the Company Inside Out
Before your interview, take some time to research the Association of International Certified Professional Accountants. Understand their mission, values, and the services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Demonstrate Your Customer Service Skills
Since this role focuses heavily on customer interaction, be prepared to share specific examples from your past experiences that highlight your customer service skills. Discuss how you've handled difficult situations, resolved issues, or improved customer satisfaction in previous roles.
✨Prepare for Role-Playing Scenarios
You might be asked to participate in role-playing exercises during the interview. Practice common customer service scenarios, such as handling complaints or upselling products. This will help you demonstrate your problem-solving abilities and communication skills in real-time.
✨Ask Insightful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare thoughtful questions about the team dynamics, performance metrics, or opportunities for professional development. This shows that you're not only interested in the job but also in how you can grow within the company.
