Head of Membership and Marketing in City of London

Head of Membership and Marketing in City of London

City of London Full-Time On-site
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Association of Charitable Foundations (ACF)

Summary

ACF is strengthening the way it serves foundations across the UK, and this role will help make its membership offer more relevant, visible and valuable.

Application Deadline

11/25/2026

Job Description

Reporting to the Chief Operating Officer, you will lead ACF's membership and marketing function. You will shape how members experience ACF throughout their membership, from joining and onboarding to engagement and renewal, while strengthening recruitment, retention and the visibility of ACF's offer.You will bring together member insight, marketing activity, brand and CRM. Working across the organisation, you will help colleagues build strong member relationships and use evidence to improve services, communications and decisions. This is a strategic role with a practical focus: you will develop approaches and see them through.You will bring significant experience of membership marketing, including developing and delivering multi-channel campaigns. You will understand how to grow engagement and retention, use CRM and analytics to inform decisions, and turn organisational priorities into clear marketing plans.You will be an effective communicator, networker and relationship builder. You will be a self-starter who enjoys working collaboratively across teams and influencing colleagues. A thoughtful, adaptable approach will help you balance strategic priorities with detail, competing demands and the resources available.If you are motivated by helping foundations work together for social good, we would be pleased to hear from you.

Location

London, EC4Y 0DS, minimum 2 days in office, inc. Wednesdays.

Working from

Hybrid

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Contact Details:

Association of Charitable Foundations (ACF) Recruitment Team