At a Glance
- Tasks: Manage client cases and provide expert insurance advice in a dynamic environment.
- Company: Join Marsh, a global leader in risk and insurance solutions.
- Benefits: Enjoy professional development, flexible hybrid work, and a vibrant culture.
- Other info: Great career growth opportunities and a commitment to diversity and inclusion.
- Why this job: Make a real impact while building strong client relationships in a fast-paced role.
- Qualifications: Experience in insurance roles with strong communication and problem-solving skills.
The predicted salary is between 35000 - 45000 £ per year.
We are seeking a talented individual to join our team at Marsh Corporate within our Restructuring & Recovery team. This role can be based in our Birmingham or Reading offices. This is a hybrid role that has a requirement of working at least 3 days a week in the office.
The role: Case Manager (Account Handler)
Specialising in insolvencies, as a Case Manager you will handle a wide range of risks of all sizes, with excellent opportunities to develop expertise across different areas and insurance lines. Insurance placements are not always annual, making the work fast-paced and dynamic - no two days are alike.
The Case Manager plays a pivotal role in consulting with clients to understand their service requirements and insurance needs, providing expert advice on placement and risk management. This role is centred on building and maintaining strong, long-term relationships with clients to ensure the consistent delivery of exceptional service.
Acting as the primary point of contact for allocated clients, the Case Manager manages their cases with a focus on service excellence, ensuring that all relevant insurance and risk management considerations are discussed to enable clients to make well-informed decisions.
Case Managers are responsible for delivering our Service Proposition relating to insurance placement options, including scheme placement, annual placement, and pre-appointment insurance utilisation, ensuring that all options are thoroughly reviewed for each placement. Additionally, they provide risk management advice by signposting clients to the Risk Management team for relevant services.
As the practice operates a Delegated Authority Scheme, Case Managers are expected to foster strong relationships with both scheme insurers and market insurers to facilitate the best possible outcomes for clients.
We will rely on you to:
- Build, nurture, and maintain strong relationships both internally and externally to support collaborative working and client satisfaction.
- Apply comprehensive knowledge of core insurance principles to effectively manage both straightforward and complex situations encountered daily.
- Ensure compliance with policies and procedures and service level agreements.
- Ability to remain calm under pressure and be able to work flexibly when required.
- Deliver exceptional client service across all aspects of account management, proactively identifying and addressing client needs in line with agreed service standards.
- Identify opportunities for process and service improvements, collaborating with relevant stakeholders.
- Exhibit excellent organisational skills, managing multiple enquiries and tasks simultaneously with efficiency and accuracy.
- Develop and maintain a strong internal network across the business, utilising available resources to support colleagues and contribute to the growth of the unit.
- Manage all day-to-day client queries, renewals, amendments, and mid-term adjustments promptly and accurately.
- Collaborate closely with Client Service Directors to develop and execute strategies tailored to individual clients and client groups.
- Ensure timely acknowledgement and resolution of client queries, delivering outstanding service while proactively identifying and escalating potential vulnerabilities.
- Demonstrate a client-centric approach, prioritising "what is right for the client" in all decision-making and interactions.
- Complete all relevant and regulatory mandatory training to expand knowledge in role and own your own personal development plan.
- Actively identify opportunities for expanded client services.
- Actively engage with clients to strengthen relationships with engagement encompassing both virtual and/or face-to-face meetings.
What you need to have:
- Proven experience in an insurance role such as an Account Handler, Broker or Underwriter and a strong understanding of commercial insurance policies.
- Proactive approach to problem-solving and client service.
- Dynamic with client facing experience and ability to navigate complex client and business objectives.
- Strong interpersonal and communication skills, with the ability to build trust and rapport with clients and insurers alike.
What makes you stand out:
- Proven experience in insurance placement and risk management advisory roles.
- The ability to remain calm under pressure and be able to work flexibly when required.
- Cert CII qualified or actively studying towards it.
Why join our team
We help you be your best through professional development opportunities, interesting work and supportive leaders. We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities. Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.
Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, civil partnership status, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law. We are an equal opportunities employer. We are committed to providing reasonable adjustments in accordance with applicable law to any candidate with a disability to allow them to fully participate in the recruitment process. If you have a disability that may require reasonable adjustments, please contact us at reasonableaccommodations@marsh.com.
Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one "anchor day" per week on which their full team will be together in person.
Hybrid Insurance Case Manager: Client & Risk Focus in Reading employer: Association of California Nurse Leaders
At Marsh Corporate, we pride ourselves on being an exceptional employer that champions professional growth and a vibrant work culture. Our Birmingham and Reading offices offer a dynamic environment where you can thrive in your role as a Hybrid Insurance Case Manager, with ample opportunities for development, collaboration, and meaningful client engagement. We are committed to fostering an inclusive atmosphere that values diversity and supports your well-being through comprehensive benefits and flexible working arrangements.
Contact Details:
Association of California Nurse Leaders Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Insurance Case Manager: Client & Risk Focus in Reading
✨Tip Number 1
Network like a pro! Get out there and connect with people in the insurance industry. Attend events, join online forums, or even hit up LinkedIn. The more connections you make, the better your chances of landing that Case Manager role.
✨Tip Number 2
Show off your expertise! When you get the chance to chat with potential employers, be ready to discuss your knowledge of insurance principles and risk management. Share examples of how you've tackled complex situations in the past – it’ll show them you’re the real deal.
✨Tip Number 3
Be proactive! If you see a job opening that fits your skills, don’t just wait for the application process. Reach out directly to the hiring manager or team members. A friendly email expressing your interest can go a long way in making you stand out.
✨Tip Number 4
Utilise our website! We’ve got loads of resources and tips to help you prepare for interviews and ace those client-facing scenarios. Make sure you check it out and get yourself ready to impress!
We think you need these skills to ace Hybrid Insurance Case Manager: Client & Risk Focus in Reading
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Case Manager role. Highlight your experience in insurance, especially if you've worked as an Account Handler, Broker, or Underwriter. We want to see how your skills align with our needs!
Showcase Your Client-Centric Approach:In your application, emphasise your ability to build strong relationships with clients. Share examples of how you've delivered exceptional service and addressed client needs. This is key for us at Marsh!
Demonstrate Problem-Solving Skills:We love a proactive problem-solver! Include instances where you've navigated complex situations or improved processes. This will show us you're ready for the dynamic nature of the role.
Apply Through Our Website:Don't forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. We can’t wait to hear from you!
How to prepare for a job interview at Association of California Nurse Leaders
✨Know Your Insurance Stuff
Make sure you brush up on your knowledge of commercial insurance policies and risk management. Familiarise yourself with the specific types of cases you might handle as a Case Manager, especially in insolvencies. This will help you speak confidently about how you can meet client needs.
✨Showcase Your Client-Centric Approach
During the interview, highlight your experience in building strong relationships with clients. Share examples of how you've proactively identified and addressed client needs in previous roles. This will demonstrate that you understand the importance of exceptional service in this position.
✨Prepare for Dynamic Scenarios
Since the role involves fast-paced and dynamic work, think of examples from your past where you successfully managed multiple tasks or complex situations under pressure. Be ready to discuss how you remained calm and flexible while delivering results.
✨Engage with the Interviewers
Don’t just answer questions; engage with your interviewers. Ask insightful questions about their team dynamics, client interactions, and how they measure success in the role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
