At a Glance
- Tasks: Be the go-to optical expert, handling inquiries and supporting patients with their vision needs.
- Company: Join Opticall, a caring team dedicated to improving lives through exceptional eye care.
- Benefits: Competitive salary, supportive work environment, and opportunities for professional growth.
- Other info: Work Monday to Friday in a collaborative office setting.
- Why this job: Make a real difference in your community by providing top-notch optical care.
- Qualifications: Experience as a senior optical advisor and strong communication skills required.
The predicted salary is between 27000 - 33000 £ per year.
About the role
At Opticall Home Visiting Opticians, we are dedicated to delivering exceptional, person-centred eye care directly to residents in care settings and patients at home in our local communities. Guided by integrity, collaboration, excellence, innovation, and care, we take pride in improving the quality of life for our patients with optimum vision – and more recently hearing too.
We are seeking a proactive and experienced senior optical advisor to join our office-based sales and clinical support team in Hemel Hempstead. This is a pivotal role, where you will be the core link between our customer, field-based optometrists, and lab, ensuring a seamless and high-quality service end-to-end.
What You’ll Be Doing
- Serve as the primary optical expert within the office team, handling patient inquiries, order administration, and technical optical queries.
- Interpret optical prescriptions accurately and offer expert advice on tailored lens selection, coatings, and frame styling.
- Manage order placement and job tracking, and provide support with quality control checks, and stock management when required.
- Provide empathetic telephone triage and support for patients and their families regarding their visual needs.
- Support and mentor junior customer service and administrative team members to maintain high service standards.
About You
- Highly conscientious person, driven by shared values, vision and mission.
- Proven track record as a senior optical advisor within an optical practice setting.
- Sound knowledge of ophthalmic lenses, frame fitting principles, optical measurements, and prescription interpretation.
- Exceptional communication skills with a compassionate, professional, and patient-focused approach.
- Highly organised with strong multi-tasking skills and attention to detail.
- Confident using pms systems, databases, and bespoke software applications.
- A collaborative team player committed to delivering excellence in community optical care.
Business website: Opticall Ltd
Salary: DOE
Working hours: Monday - Friday 9.00 - 5.30
Closing date for applications: 2026-09-15
Senior optical advisor, Hemel Hempstead employer: Association of British Dispensing Opticians
The Association of British Dispensing Opticians in Coates, England, is an excellent employer that prioritises exceptional patient care within a supportive and friendly independent practice. Employees benefit from a competitive salary, opportunities for professional growth, and a collaborative work environment that encourages innovation and personal development.
Contact Details:
Association of British Dispensing Opticians Recruitment Team
