At a Glance
- Tasks: Deliver top-notch customer service and support our innovation teams.
- Company: Join the Association for Project Management, a caring and inclusive community.
- Benefits: Enjoy 25 days holiday, private healthcare, and flexible working options.
- Other info: Collaborative culture with opportunities for personal and professional growth.
- Why this job: Make a real difference in a supportive environment while developing your skills.
- Qualifications: GCSEs in Maths and English, plus customer service experience.
The predicted salary is between 25000 - 25000 £ per year.
Customer Service Assistants Salary: £25,000 per annum. Full time - 35 hours per week. Hybrid Working Home Based/Princes Risborough.
We are the Association for Project Management (APM), a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications, conduct research, provide knowledge and resources, run events, and share best practices. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are.
Job Role Overview: We are excited to offer a number of opportunities for Customer Service Assistants to join our Service Innovation teams. In this role, you will play a key part in delivering a consistently high standard of customer service to a wide range of stakeholders. You will do this by using our systems and processes effectively, ensuring work is completed in line with agreed targets and key performance indicators (KPIs). You will also provide essential administrative support to our innovation teams, helping to ensure a smooth flow of information between key stakeholders and contributing to the overall efficiency of the service.
We are looking for someone who is organised, proactive, and takes pride in delivering a great customer experience. You will be comfortable following established processes and procedures while also bringing fresh ideas and suggestions to help us improve how we work. If you have the skills and experience we are looking for, we would love to hear from you.
Qualifications:- GCSE (or equivalent) including Maths and English
- Worked within a high-quality customer service environment
- Effective communication skills via e-mail, telephone, and other online communication platforms
- Minimum intermediate level Microsoft Office and database IT skills
- Thorough knowledge of customer services processes, systems, and quality measures
- Strong time management and organisational skills
- High degree of attention to detail and accuracy
- Strong communication skills - both verbally and in writing - to effectively communicate with a range of stakeholders
- Relationship building skills - developing and maintaining good relationships with customers and colleagues
- Ability to plan and prioritise to meet customer needs
Why APM? We are united in our aim to help project professionals around the world deliver better projects, setting the highest standards for the industry. You will be joining a community that is friendly and caring. We believe that good communication creates a culture that is open and fair. We ensure everyone at APM, regardless of their role, has a voice and knows they will be listened to and treated with respect. We see everyone as individuals and champion diversity and inclusion, both within APM and across the wider project profession. You will work in a collaborative environment that is thoughtful, considerate, and positive. You will be supported by your team and across departments so, together, we meet the high standards we set ourselves.
If you are interested in this opportunity and feel you have the necessary attributes, skills, and expertise for the role, please apply via our careers site with your CV and covering letter. At APM, we are open to talking about flexible working arrangements and reasonable adjustments; please reach out to discuss further. We reserve the right to close the vacancy once we have received sufficient applications, so please be advised to submit your application as early as possible.
Main benefits at APM:- 25 days holiday (excluding all public holidays). This increases after four years of service.
- Private healthcare and dental cover is available after completion of the six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind.'
- Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.
- Company sick pay scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes - pension, cycle to work scheme, additional annual leave (up to 10 days).
- Free parking on site.
- Employee Assistance Programme.
- Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM's overall financial performance.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role. However, there is a requirement to come into the office 4 days per month.
Customer Services Assistant in Princes Risborough employer: Association for Project Management
At the Association for Project Management (APM), we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values every individual's contribution. Our commitment to employee growth is evident through our comprehensive benefits package, including 25 days of holiday, private healthcare, and opportunities for flexible working arrangements. Join us in Princes Risborough, where you'll be part of a friendly community dedicated to setting the highest standards in the project profession, ensuring your voice is heard and respected.
Contact Details:
Association for Project Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Services Assistant in Princes Risborough
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Association for Project Management. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Association for Project Management before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Services Assistant in Princes Risborough
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Association for Project Management:Your cover letter is your chance to shine! Tell us why you want to work at Association for Project Management specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Association for Project Management!
How to prepare for a job interview at Association for Project Management
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
