At a Glance
- Tasks: Design and enhance customer experiences using your CX and UX expertise.
- Company: Join APM, a leading professional membership organisation dedicated to project management.
- Benefits: Enjoy 25 days holiday, private healthcare, and a pension scheme with up to 8% contribution.
- Other info: Flexible hybrid working with opportunities for career growth and community engagement.
- Why this job: Make a real impact by shaping user experiences and driving change in a dynamic environment.
- Qualifications: GCSEs in English and Maths, plus recognised CX/UX design certifications.
The predicted salary is between 38000 - 42000 £ per year.
Salary: £38,000 - £42,000 per annum depending on experience
Perm Full time - 35 hours per week
Hybrid Working – Home Based/Princes Risborough
We’re Association for Project Management (APM). We’re a professional membership organisation that sets the standards for the project profession. As a registered charity, we reinvest our surplus for the benefit of our members and the profession. We deliver education and develop qualifications. We conduct research and provide knowledge and resources. We run events and share best practice. We give people the opportunity to connect and provide community for our individual members and corporate partners, wherever they are. Above all, when doing so makes a difference, we challenge the status quo.
Job Role Overview
We are looking for a Customer and User Experience Architect to join our Digital team here at APM. This is a pivotal role where you’ll help to deliver our design process for change and support the delivery of new customer (CX) and user experience (UX) focused initiatives here at APM. You will also be responsible for designing and recommending compelling and enjoyable experiences through the application of your UX and UI expertise. You’ll be responsible for analysing, identifying, and understanding customer behaviours, preferences, and pain points to inform improvements. You will also use your knowledge of Design Thinking methods and techniques and work with customer data, SMEs and Stakeholders to map out and refine our key Customer and User Engagement, Lead Journeys and Value Streams – helping APM better understand the needs of our memberships and prospective members (both Individual and Corporate).
APM are on a multi-year journey to embed CX|UX ways of working into our organisation, and this role will give you an opportunity to share the value and opportunities around customer centred design methods with the APM team.
Qualifications
- GCSE English, Maths grade: A-C
- Recognised Certification Qualification(s) in CX|UX Design, Interaction Design
- A demonstrable career history working in a CX and UX role
Experience and knowledge
- Customer and User Experience (CX/UX) design
- Business process analysis and design
- Strong understanding of customer Journey Mapping, user research and design thinking
- Persona creation and application
- Lead Journey analysis and conversion strategy delivery
- Conducting customer and user research
- Broad understanding of digital technologies
- Concept usability testing and gathering feedback
- CX | UX measurement techniques (qualitative and quantitative)
- Working with stakeholders at all levels of an organisation
- Solving complex problems using design-thinking methods and techniques
- Interaction and experience design
- User Interface (UI) design
- Website CMS and CRM platforms
Skills
- Strong problem-solving and analysis skills
- Verbal and written presentation skills
- Workshop preparation and facilitation skills
- Applied knowledge of quantitative and qualitative research practices
- Ability to multi-task across a range of projects with multiple stakeholders at different levels across the business
- Critical thinking, analytical, technical problem-solving skills
- Ability to find tangible solutions to complex issues and to translate clearly in non-technical terms
- Proficient user of Microsoft Office applications
Main benefits at APM:
- 25 days holiday (excluding all public holidays). This increases after four years’ service.
- Private healthcare and dental cover is available after completion of six-month probationary period. APM pays the premium for the employee. This becomes a 'benefit in kind’.
- Pension scheme offered in line with auto enrolment with up to 8% contribution from APM.
- Company sick pay scheme.
- Life assurance at four times the salary.
- Salary sacrifice schemes – pension, cycle to work scheme, additional annual leave (up to 10 days).
- Free parking on site.
- Employee Assistance Programme.
- Performance Related Pay (PRP) scheme. The discretionary bonus will take account of individual performance as well as APM’s overall financial performance.
- One paid volunteering day per year.
- Hybrid/flexible working options are available dependent on job role. However, there is a requirement to come into the office 4 days per month.
Customer and User Experience Architect employer: Association for Project Management
At the Association for Project Management (APM), we pride ourselves on being an exceptional employer that champions professional growth and a collaborative work culture. With a commitment to employee well-being, we offer generous benefits including private healthcare, a robust pension scheme, and flexible working arrangements, all while fostering an environment where innovative customer and user experience design can thrive. Join us in our mission to challenge the status quo and make a meaningful impact in the project profession from our welcoming base in Princes Risborough.
Contact Details:
Association for Project Management Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer and User Experience Architect
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at Association for Project Management for a Customer and User Experience Architect, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like Association for Project Management before they go live!
We think you need these skills to ace Customer and User Experience Architect
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Customer and User Experience Architect at Association for Project Management, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work Association for Project Management does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to Association for Project Management. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at Association for Project Management.
How to prepare for a job interview at Association for Project Management
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with Association for Project Management, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. Association for Project Management might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at Association for Project Management!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what Association for Project Management is looking for.
