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- Tasks: Provide expert support for M365 Copilot and resolve complex incidents.
- Company: Join HSBC, a leading financial institution with a focus on innovation.
- Benefits: Competitive pay, flexible working arrangements, and opportunities for professional growth.
- Why this job: Be at the forefront of M365 technology and make a real difference in a dynamic environment.
- Qualifications: 5+ years in Microsoft 365 support with strong skills in Copilot and SharePoint.
- Other info: Exciting contract role with potential for career advancement in a regulated sector.
The predicted salary is between 28600 - 33800 £ per year.
M365 Copilot Subject Matter Expert (SME) providing 3rd / 4th line operational support across HSBC’s tenant.
Key Responsibilities:
- Triage and resolve complex M365 escalations / multi-user incidents (usage, access errors, unexpected results).
- Root cause analysis across M365 Admin Centre, Entra, Conditional Access, SharePoint/OneDrive permissions, Teams, Group Policy Objects, Aternity, etc.
- Advanced understanding of monitoring and observability tools such as ThousandEyes and Downdetector.
Required Qualifications:
- 5+ years in Microsoft 365 support at enterprise scale.
- Strong skills in Microsoft Copilot, SharePoint/OneDrive permissions, Entra ID, Conditional Access.
- Experience working within regulated environments and producing audit-ready artifacts.
- Proficiency with PowerShell and Graph API for troubleshooting and reporting.
- Provide Copilot knowledge-sharing sessions to fellow M365 application owners.
Preferred Experience:
- Exposure to large-scale Copilot deployments (free/M365) in the financial sector.
Skills:
- Service design
- Microsoft Office Copilot
- PowerShell
- Automation
- KQL
- Sentinel
Job Details:
- Location: Sheffield, UK
- Rate/Salary: 550.00 – 650.00 GBP Weekly
- Job Type: Contract
M365 Copilot SME in Sheffield employer: Associated Terminals
Contact Detail:
Associated Terminals Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land M365 Copilot SME in Sheffield
✨Tip Number 1
Network like a pro! Reach out to your connections in the M365 space, especially those who work at HSBC or similar companies. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Show off your skills! Prepare a portfolio or a presentation that highlights your experience with Microsoft 365, especially around Copilot and troubleshooting. This can really set you apart during interviews.
✨Tip Number 3
Practice makes perfect! Get comfortable with common interview questions related to M365 support and be ready to discuss your past experiences. Mock interviews with friends can help boost your confidence.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of resources to help you land that M365 Copilot SME role. Plus, it shows you’re serious about joining our team!
We think you need these skills to ace M365 Copilot SME in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365 and Copilot specifically. We want to see how your skills align with the job description, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the M365 Copilot SME role. Share specific examples of your past experiences that relate to the responsibilities listed in the job description.
Showcase Your Technical Skills: Since this role requires advanced knowledge of tools like PowerShell and Graph API, make sure to mention any relevant projects or experiences. We love seeing how you’ve used these skills in real-world scenarios!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Associated Terminals
✨Know Your M365 Inside Out
Make sure you brush up on your knowledge of Microsoft 365, especially Copilot, SharePoint, and OneDrive permissions. Be ready to discuss specific scenarios where you've triaged complex escalations or resolved multi-user incidents. This will show that you not only understand the tools but can also apply them effectively.
✨Showcase Your Troubleshooting Skills
Prepare to share examples of how you've used PowerShell and Graph API for troubleshooting and reporting. Think of a couple of challenging situations you've faced and how you approached them. This will demonstrate your hands-on experience and problem-solving abilities.
✨Familiarise Yourself with Monitoring Tools
Since advanced understanding of monitoring tools like ThousandEyes and Downdetector is crucial, make sure you can explain how you've used these tools in past roles. Discuss any insights you've gained from using them and how they helped improve operational support.
✨Prepare for Knowledge Sharing
As part of the role involves providing knowledge-sharing sessions, think about how you would approach this. Prepare a brief outline of a session you could deliver on Copilot or another relevant topic. This will highlight your ability to communicate complex information clearly and effectively.
