Senior FIX Analyst

Senior FIX Analyst

Location: London, UK
Rate/Salary: 300-400 GBP Daily
Job Type: Contract

Description

As a Senior FIX Analyst, you will manage complex FIX implementations and upgrades, provide technical assistance via phone, email or in‑person, diagnose software and connection issues, recommend solutions, analyze problems, train users, identify and test workarounds for bugs, research third‑party software issues, follow standardized procedures, conduct research using available resources, keep detailed logs, and maintain best practices for FIX onboarding and integrations.

Responsibilities

• Manage complex FIX implementations and upgrades.
• Respond to requests for technical assistance via phone, email or in person (remotely or on‑site).
• Diagnose software and connection issues and recommend the appropriate solution.
• Analyze problems, answer questions, and provide training related to the software.
• Identify and test workarounds for bugs or deficiencies in the software and/or associated FIX infrastructure.
• Research issues dealing with third‑party software.
• Follow a standard set of procedures and methods when responding to customer requests or inquiries.
• Conduct research on questions and issues using available information resources and other FIX analysts.
• Keep a detailed log of all customer interactions and prepare resolution reports for issues reported by the customer.
• Maintain best practices for FIX onboarding and integrations.

Qualifications

• Four‑year degree in a technical field such as Finance, Economics, Mathematical Finance, Computer Information Systems, or a relevant field.
• Seven years of overall work experience.
• Advanced working knowledge of FIX protocol and its implementation/integration.
• Advanced financial knowledge with a focus on derivative instruments, fixed income, and equity financial instruments.
• Prior trading support experience.
• At least five years of experience on the Charles River application.

Skills & Key Activities

• All skills & activities of senior FIX analyst level.
• Evangelize standard support operating methods and processes to all levels of the support team.
• Management‑level thinking, demonstrating perceptive skills of situations and seeing the larger picture of issues.
• Thought leader regarding product direction as it pertains to FIX integration; engaged by product management and development for insights based on support experience.

CRD Application Knowledge

• Expert knowledge in FIX at both the technical and functional areas.
• Advanced understanding in two additional major areas and four additional minor product areas.

Knowledge Level Descriptions

• Starter – Can handle 20% of issues across a general spectrum of minor product areas based on prior training from Charles River University. Active mentoring will be in place. Most issues should be worked in conjunction with more senior staff.
• Fundamental – Can handle 50% of issues in areas identified as knowledge areas to be learned. Active mentoring will still be in place. Should not handle any severity 1 or 2 issues. More difficult issues in identified areas should be worked in conjunction with more senior staff.
• Proficient – Can handle 80% of issues in identified major areas of knowledge and expertise. From time to time will require escalation to advanced or expert level. Should be able to manage some severity 2 situations. Should hand off severity 1 situations to more senior staff members.
• Advanced – Can handle 90% of issues in identified major areas of knowledge and expertise. From time to time will require escalation of issues to expert level. Should be able to manage most severity 2 situations and severity 1 situations with assistance from expert level staff.
• Expert – Can handle 100% of issues in identified major areas of knowledge and experience. Can effectively manage all severity 1 and 2 situations to completion with little to no management involvement.

Major Product Areas

Technical: Post‑Trade FIX, Imports/Exports Real‑Time API/Web Services/XML, System Admin Database Performance Web Admin, Middle‑Tier End‑of‑Day Reporting Upgrades, Batch Compliance Excel AI Citrix Data Management.

Functional: Equity, Fixed Income, Compliance Manager Workbench, Swaps, Generics EMS FIX, PMAR TBA/EPN FX Blotter.

Employee Value Proposition

Working for a tier 1 bank.