At a Glance
- Tasks: Provide tech support across 21 ports, resolving issues and guiding users through IT requests.
- Company: Join the UK's largest ports operator, transforming the future of trade.
- Benefits: Generous salary, pension, private health insurance, and a supportive work environment.
- Other info: Diverse and inclusive workplace with opportunities for growth and development.
- Why this job: Be the face of IT, making a real impact in a vital industry.
- Qualifications: Experience in IT support or strong customer service skills with technical aptitude.
The predicted salary is between 36000 - 44000 £ per year.
We’re the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year. It’s a story we’re proud of but it doesn’t end there. We’re transforming our business and embracing the future. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You’ll be supporting both local operations and executive teams.
Hours: Monday to Friday, 37 hours/week (typically 9:00–17:00, with some flexibility)
What You’ll Be Doing:
- Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
- Provide technical guidance and mentoring to Service Desk colleagues.
- Troubleshoot and document technical issues, escalating when necessary.
- Monitor system alerts and perform daily checks to ensure operational continuity.
- Communicate effectively with colleagues, suppliers, and customers.
- Contribute to service improvements and uphold digital safety and security.
- As the face of our IT team, you will provide customer service and support to end users and guide them through the full lifecycle of their IT requests.
What We’re Looking For:
- Proven experience in IT support or a strong customer service background with technical aptitude.
- Excellent communication and problem-solving skills.
- Comfortable using tools like: Active Directory, Azure Virtual Desktop, Office 365, Windows Autopilot, Microsoft Teams, iOS and Android devices.
- A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements: While this role is primarily based in Southampton, a small amount of travel may be required to other UK ports depending on business needs.
Additional Information: When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits. Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also. We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment. As part of our recruitment process, all successful candidates will be subject to pre-employment screening to Baseline Personnel Security Standard (BPSS). Please note your consent will be required and further information on this check can be found using the following link: https://www.gov.uk/government/publications/united-kingdom-security-vetting-clearance-levels/national-security-vetting-clearance-levels
Technology Support Analyst employer: Associated British Ports
At ABP, we pride ourselves on being an exceptional employer, offering a dynamic work environment in the Humber Region where innovation meets tradition. Our commitment to employee growth is evident through our supportive culture and opportunities for professional development, ensuring that you can thrive while managing a diverse property portfolio. With competitive salaries and fantastic benefits, joining our team means becoming part of a forward-thinking organisation that values collaboration and strategic impact in one of the UK's most significant industrial hubs.
StudySmarter Expert Advice🤫
We think this is how you could land Technology Support Analyst
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Associated British Ports values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Associated British Ports might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Associated British Ports!
✨Direct Apply to Associated British Ports
Let's not forget to apply directly through the Associated British Ports website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Technology Support Analyst
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Associated British Ports.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Associated British Ports. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Associated British Ports
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
