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- Tasks: Provide IT support across 21 ports, resolving incidents and guiding users through tech requests.
- Company: Join the UK's largest ports operator, transforming trade and embracing innovation.
- Benefits: Competitive salary, pension, private healthcare, and discounts at retailers.
- Why this job: Make a real impact in a vital industry while developing your skills.
- Qualifications: Experience in IT support or strong customer service skills with technical aptitude.
- Other info: Inclusive environment with ongoing training and career progression opportunities.
The predicted salary is between 28800 - 43200 £ per year.
Company description: We are the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year. It's a story we're proud of but it doesn't end there. We're transforming our business and embracing the future. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
Job description: Why should you work for ABP? Have the chance to make a difference in a business critical to UK trade. Work within an exciting, innovative, growing business. You can thrive in an inclusive environment where every individual can be themselves and feel respected. Receive a competitive salary and benefits package. Get support for training, personal development, and further education. Benefit from support and engagement through dedicated management and leadership.
We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You'll be supporting both local operations and executive teams. Note: This position is offered as a 9-month fixed-term contract.
Hours: Monday to Friday, 37 hours/week (typically 9:00-17:00, with some flexibility).
What You'll Be Doing:
- Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
- Provide technical guidance and mentoring to Service Desk colleagues.
- Troubleshoot and document technical issues, escalating when necessary.
- Monitor system alerts and perform daily checks to ensure operational continuity.
- Communicate effectively with colleagues, suppliers, and customers.
- Contribute to service improvements and uphold digital safety and security.
- As the face of our IT team, you will provide customer service and support to end users and guide them through the full lifecycle of their IT requests.
What We're Looking For:
- Proven experience in IT support or a strong customer service background with technical aptitude.
- Excellent communication and problem-solving skills.
- Comfortable using tools like: Active Directory, Azure Virtual Desktop, Office 365, Windows Autopilot, Microsoft Teams, iOS and Android devices.
- A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements: While this role is primarily based in Ipswich, a small amount of travel may be required to other UK ports depending on business needs.
We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.
Technology Support Analyst - 9 Month FTC in Ipswich employer: Associated British Ports Holdings Ltd
Contact Detail:
Associated British Ports Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technology Support Analyst - 9 Month FTC in Ipswich
✨Tip Number 1
Network like a pro! Reach out to current employees at ABP on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing the Technology Support Analyst role.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can confidently discuss tools like Active Directory and Office 365, as well as share examples of how you've solved IT issues in the past.
✨Tip Number 3
Show your passion for customer service! During interviews, highlight your experience in providing support and how you’ve gone above and beyond to help users. This will resonate well with ABP's focus on customer-centric service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in being part of the ABP team.
We think you need these skills to ace Technology Support Analyst - 9 Month FTC in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technology Support Analyst role. Highlight your IT support experience and any customer service roles you've had, as we want to see how you can contribute to our team.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your enthusiasm for working in an inclusive environment like ours.
Show Off Your Technical Skills: We’re looking for someone with a solid grasp of tools like Active Directory and Office 365. Make sure to mention any relevant technical skills or certifications you have, as this will help us see your potential to thrive in our IT team.
Apply Through Our Website: To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application throughout the process.
How to prepare for a job interview at Associated British Ports Holdings Ltd
✨Know Your Tech Inside Out
Make sure you brush up on the specific tools mentioned in the job description, like Active Directory and Office 365. Being able to discuss your experience with these technologies will show that you're not just a good fit, but that you’re ready to hit the ground running.
✨Showcase Your Customer Service Skills
Since this role is all about providing support, be prepared to share examples of how you've successfully resolved customer issues in the past. Highlight your communication skills and how you’ve managed to keep users informed throughout the process.
✨Demonstrate Problem-Solving Prowess
Think of a few scenarios where you had to troubleshoot technical issues. Be ready to walk through your thought process during the interview. This will help the interviewers see your analytical skills in action and how you approach challenges.
✨Emphasise Teamwork and Proactivity
This role requires a team-oriented mindset, so be sure to mention any experiences where you collaborated with others to achieve a common goal. Also, talk about times when you took the initiative to improve processes or services, as this aligns with their focus on service improvements.
