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- Tasks: Provide top-notch IT support and resolve technical issues for our port operations.
- Company: Join the UK's largest ports operator with a commitment to diversity and safety.
- Benefits: Enjoy competitive pay, private healthcare, and a contributory pension from day one.
- Why this job: Make a real impact in a supportive environment while developing your tech skills.
- Qualifications: Experience in IT support or strong customer service skills with a tech-savvy mindset.
- Other info: Flexible hours, ongoing training, and opportunities for career progression await you.
The predicted salary is between 28000 - 42000 £ per year.
We are the UK's largest ports operator with a network of 21 ports around Britain. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
Why should you work for ABP?
- You can thrive in an inclusive environment where every individual can be themselves and feel respected.
- Receive a competitive salary and benefits package.
- Get support for training, personal development, and further education.
- Benefit from support and engagement through dedicated management and leadership.
We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You will be supporting both local operations and executive teams. Note: This position is offered as a 9-month fixed-term contract.
Hours: Monday to Friday, 37 hours/week (typically 9:00-17:00, with some flexibility).
What You'll Be Doing:
- Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
- Provide technical guidance and mentoring to Service Desk colleagues.
- Contribute to service improvements and uphold digital safety and security.
- As the face of our IT team, you will provide customer service and support to end users and guide them through the full lifecycle of their IT requests.
What We're Looking For:
- Proven experience in IT support or a strong customer service background with technical aptitude.
- Active Directory.
- Azure Virtual Desktop.
- Office 365.
- Windows Autopilot.
- Microsoft Teams.
- iOS and Android devices.
- A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements: While this role is primarily based in Ipswich, a small amount of travel may be required to other UK ports depending on business needs.
We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, and a wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.
Technical Support Agent/ 1st Line Support - Work in Ipswich employer: Associated British Ports Holdings Ltd
Contact Detail:
Associated British Ports Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent/ 1st Line Support - Work in Ipswich
✨Tip Number 1
Get to know the company! Research ABP and its values, especially their commitment to diversity and safety. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Active Directory, Azure Virtual Desktop, and Office 365. Being able to demonstrate your expertise in these areas will give you a leg up when discussing your experience with the hiring team.
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can provide insider tips about the interview process and what it’s really like to work at ABP, which can be super helpful for your application.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team and ready to take the next step in your career.
We think you need these skills to ace Technical Support Agent/ 1st Line Support - Work in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support background and any customer service roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us!
Showcase Your Technical Skills: Since we're looking for someone with a strong technical aptitude, make sure to mention your experience with Active Directory, Office 365, and any other relevant tech. We love seeing candidates who are proactive and ready to tackle challenges!
Apply Through Our Website: Don't forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it shows you're keen on joining our inclusive environment. We can't wait to hear from you!
How to prepare for a job interview at Associated British Ports Holdings Ltd
✨Know Your Tech
Make sure you brush up on your knowledge of Active Directory, Azure Virtual Desktop, and Office 365. Familiarise yourself with common issues and solutions related to these technologies, as you'll likely be asked about them during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, be ready to share examples of how you've successfully handled customer queries or technical issues in the past. Highlight your proactive approach and any specific instances where you went above and beyond for a customer.
✨Understand the Company Culture
Research ABP's values and culture before your interview. They emphasise diversity and inclusion, so think about how your own experiences align with these principles. Be prepared to discuss how you can contribute to a positive team environment.
✨Prepare Questions
Have a few thoughtful questions ready to ask at the end of your interview. This shows your interest in the role and the company. You might ask about the training opportunities available or how the IT team collaborates across different port locations.
