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- Tasks: Provide top-notch IT support and resolve tech issues for our port operations.
- Company: Join the UK's largest ports operator with a commitment to diversity and safety.
- Benefits: Enjoy competitive pay, private healthcare, and a contributory pension from day one.
- Why this job: Make a real impact while developing your skills in a supportive environment.
- Qualifications: Experience in IT support or strong customer service skills with a tech-savvy mindset.
- Other info: Flexible hours and opportunities for travel across the UK ports.
The predicted salary is between 28800 - 43200 £ per year.
We are the UK's largest ports operator with a network of 21 ports around Britain. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
Why should you work for ABP?
- You can thrive in an inclusive environment where every individual can be themselves and feel respected.
- Receive a competitive salary and benefits package.
- Get support for training, personal development, and further education.
- Benefit from support and engagement through dedicated management and leadership.
We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You will be supporting both local operations and executive teams. Note: This position is offered as a 9-month fixed-term contract.
Hours: Monday to Friday, 37 hours/week (typically 9:00-17:00, with some flexibility).
What You'll Be Doing:
- Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
- Provide technical guidance and mentoring to Service Desk colleagues.
- Contribute to service improvements and uphold digital safety and security.
- As the face of our IT team, you will provide customer service and support to end users and guide them through the full lifecycle of their IT requests.
What We're Looking For:
- Proven experience in IT support or a strong customer service background with technical aptitude.
- Active Directory.
- Azure Virtual Desktop.
- Office 365.
- Windows Autopilot.
- Microsoft Teams.
- iOS and Android devices.
- A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements: While this role is primarily based in Ipswich, a small amount of travel may be required to other UK ports depending on business needs.
We offer a competitive salary, contributory pension from day one (starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, and a wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.
IT Support Analyst/Service Desk in Ipswich employer: Associated British Ports Holdings Ltd
Contact Detail:
Associated British Ports Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Support Analyst/Service Desk in Ipswich
✨Tip Number 1
Get to know the company! Research ABP and its values, especially their commitment to diversity and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider info about the role and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 3
Prepare for the interview by practising common IT support scenarios. Think about how you'd handle specific incidents or service requests. Being ready to demonstrate your problem-solving skills will impress the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re proactive and serious about joining the ABP family.
We think you need these skills to ace IT Support Analyst/Service Desk in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support experience and any customer service roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a great fit. Don’t forget to mention your proactive mindset and commitment to high-quality service.
Showcase Relevant Skills: Be sure to include specific technical skills like Active Directory, Office 365, and any experience with Azure Virtual Desktop. We love seeing candidates who can hit the ground running, so make those skills pop!
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just a few clicks and you’re done!
How to prepare for a job interview at Associated British Ports Holdings Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure Virtual Desktop, and Office 365. Be ready to discuss how you've used these tools in past roles or projects, as this will show your technical aptitude and readiness for the job.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, think of examples where you've gone above and beyond for a customer. Prepare to share specific situations where you resolved issues effectively, demonstrating your proactive and team-oriented mindset.
✨Understand the Company Culture
Familiarise yourself with ABP's commitment to diversity and safety. During the interview, express how you align with their values and how you can contribute to an inclusive environment. This will help you stand out as a candidate who fits well within their culture.
✨Prepare Questions to Ask
Have a few thoughtful questions ready to ask your interviewers. Inquire about the team dynamics, opportunities for personal development, or how they measure success in the IT Support Analyst role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
