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- Tasks: Provide top-notch IT support and resolve tech issues for our port operations.
- Company: Join the UK's largest ports operator with a commitment to diversity and safety.
- Benefits: Enjoy a competitive salary, private healthcare, and a contributory pension from day one.
- Why this job: Be part of an inclusive team where your skills can shine and grow.
- Qualifications: Experience in IT support or strong customer service skills with a tech-savvy mindset.
- Other info: Flexible hours, ongoing training, and opportunities for career progression await you.
The predicted salary is between 28800 - 43200 £ per year.
We are the UK's largest ports operator with a network of 21 ports around Britain. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.
Why should you work for ABP?
- You can thrive in an inclusive environment where every individual can be themselves and feel respected.
- Receive a competitive salary and benefits package.
- Get support for training, personal development, and further education.
- Benefit from support and engagement through dedicated management and leadership.
We are seeking a Technology Support Analyst to join our IT team, providing customer-focused support across our 21 port locations. You will be supporting both local operations and executive teams. Note: This position is offered as a 9-month fixed-term contract. Hours: Monday to Friday, 37 hours/week (typically 9:00-17:00, with some flexibility).
What You'll Be Doing:
- Manage and resolve incidents, service requests, and alerts from first contact to resolution or escalation.
- Provide technical guidance and mentoring to Service Desk colleagues.
- Contribute to service improvements and uphold digital safety and security.
- As the face of our IT team, you will provide customer service and support to end users and guide them through the full lifecycle of their IT requests.
What We're Looking For:
- Proven experience in IT support or a strong customer service background with technical aptitude.
- Active Directory
- Azure Virtual Desktop
- Office 365
- Windows Autopilot
- Microsoft Teams
- iOS and Android devices
- A proactive, team-oriented mindset with a passion for delivering high-quality service.
Travel Requirements: While this role is primarily based in Ipswich, a small amount of travel may be required to other UK ports depending on business needs.
We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.
IT Service Desk Analyst (FTC) in Ipswich employer: Associated British Ports Holdings Ltd
Contact Detail:
Associated British Ports Holdings Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Analyst (FTC) in Ipswich
✨Tip Number 1
Get to know the company! Research ABP and its values, especially their commitment to diversity and safety. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing top-notch support, think of examples from your past experiences where you’ve gone above and beyond for a customer. We want to see that you can handle IT issues with a smile!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn. They can give you insider tips about the interview process and what it’s really like to work at ABP. Plus, it shows initiative!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Make sure to highlight your technical skills and customer service experience in your profile to stand out from the crowd.
We think you need these skills to ace IT Service Desk Analyst (FTC) in Ipswich
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your IT support background and any customer service roles you've had. We want to see how you fit into our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills align with what we're looking for. Keep it friendly and professional, just like us at StudySmarter.
Showcase Your Technical Skills: Since this role involves supporting various technologies, make sure to mention your experience with Active Directory, Office 365, and any other relevant tools. We love seeing candidates who are tech-savvy and ready to help our users!
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you don’t miss out on this fantastic opportunity. We can’t wait to hear from you!
How to prepare for a job interview at Associated British Ports Holdings Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Active Directory, Azure Virtual Desktop, and Office 365. Be ready to discuss how you've used these tools in previous roles or how you would approach common issues. This shows you're not just familiar with the tech but can also apply it effectively.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, prepare examples of how you've handled customer queries or resolved technical issues in the past. Highlight your proactive approach and any feedback you've received from users to demonstrate your commitment to high-quality service.
✨Emphasise Teamwork and Collaboration
This position requires a team-oriented mindset, so be ready to talk about your experiences working in teams. Share specific instances where you contributed to team success or helped colleagues improve their skills, especially in a tech support context.
✨Prepare Questions About the Role
Interviews are a two-way street! Prepare thoughtful questions about the IT team's structure, the types of incidents you'll be managing, and opportunities for training and development. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
