Administrator in Lowestoft

We are the UK's largest ports operator with a network of 21 ports around Britain. We handle around one quarter of the UK's seaborne trade and contribute £7.5 billion to our economy every year. We are transforming our business and embracing the future. We offer a vast range of roles spanning the UK, all rooted in a culture that welcomes diversity, fosters talent, encourages internal movement and progression, and places safety as our number one priority.

Why should you work for ABP?

• Have the chance to make a difference in a business critical to UK trade.
• Work within an exciting, innovative, growing business.
• Thrive in an inclusive environment where every individual can be themselves and feel respected.
• Receive competitive salary and benefits package.
• Get support for training, personal development, and further education.
• Benefit from support and engagement through dedicated management and leadership.

As ABP continues the journey of investing in and developing our ABP Marinas, which forms part of the Beacon Marina Collection, we are looking to recruit a Marina Administrator to join our small and dedicated team. We are looking for someone to assist in ensuring we offer our leisure and commercial customers an excellent experience during their stay with us.

Day-to-Day Duties:

• Customer Service: Provide five-star service to marina customers in person, via telephone, and email.
• Invoicing: Manage invoicing for berthing, boat yard services, fuel, and gas, and keep the in-house berthing system updated.
• Event Organization: Plan and support events for berth holders.
• Coordination with Sailing Clubs: Arrange berthing requirements for visiting sailing clubs with guidance from the Marina Supervisor.
• Social Media Management: Help keep the marina's social media page updated with accurate information.
• Administrative Support: Assist the Marina Manager with organizing meetings and scheduling appointments.
• Marina Berth Checks: Conduct berth checks and engage with the public.
• Tenant Relations: Work closely with marina tenants to meet their needs and expectations.

Skills/Qualifications:

• Administrative experience: Essential.
• Driving License: There is a requirement to show people around the Marina and go onto the pontoons, fuelling for customers, go on the workboat in an emergency and work in an operational area with plant daily.
• Email proficiency: Ability to send and manage emails effectively.
• Software skills: Proficient in Microsoft Word and Excel.
• Positive demeanor: Upbeat personality, especially in front-of-house roles.
• Customer interaction: Experience dealing with customers face-to-face.

Working Hours: Monday to Friday: 8:00 AM to 5:00 PM, with a 1-hour lunch break with occasional weekends on a rota basis.

We offer a competitive salary, contributory pension from day one (Starting at 3% employee contribution with 5% company match), private healthcare, access to our Employee Assistance Program, wide range of discounts and cash back with high street and online retailers. We offer an inclusive work environment with an in-house training academy which offers ongoing opportunities to develop your skills.

Note: We are looking to conduct interviews on Thursday, 24th April.

Additional Information: When joining ABP you will find an environment that is both welcoming and challenging. We reward our employees well and offer a generous remuneration package, employer pension, private health insurance and a range of other benefits. Please note that ABP undertake random screening for substance abuse and operate a zero-tolerance policy. A medical will be required before starting this position also. We are an equal opportunities employer and we welcome applications from all suitably qualified persons regardless of their background, which helps us to provide a diverse and inclusive working environment. As part of our recruitment process, all successful candidates will be subject to pre-employment screening to Baseline Personnel Security Standard (BPSS).